Question(s),

I recently had went around looking for a new package (my current one expiring in 1 month).

Found out I had a postpaid account with Celcom outstanding.

To my surprise, it was dated back around 12-13 years ago. I had an outstanding of RM400+ from a number I've never used before, to a house address I've never stayed before.

If this is no accidents, means one of my ex-gf had used my IC to register a postpaid account against my will (and the phone shop guy must have cooperated..this is more than a decade ago so I'm sure the procedure wouldn't be as strict as right now)

I want to settle this outstanding but is there a way to have discounts from Celcom to settle this outstanding account? I went to the Celcom Cube @ Sunway Pyramid, they said either cannot/they don't have the power to decide on this.

So before I email/call Customer Service and had to wait a long period before they reply, I'd like to know from you fellows about this. If there's no way for this to be reduced, I'll pay in full lo..what to do. Just geram only having to pay for something I never used/knew about.

Thanks, and sorry for the long post.