Damn. I just ported out from hotlink to xpax because I lost rm15 in 2 days despite multiple calls to customer service to terminate whatever 3rd party shit was activated on my number. Refund request was also rejected as they claimed I was the one who subscribed via SMS to 33300.

Hoping xpax will not kelentong..

Which one?

I beg to differ. The 2 days after Christmas was a disaster for me. Noticed a deduction of RM2 from my hotlink credit, called 123 and the rep said so sorry will cancel my third party subscription. A few hours later, my credit was deducted again (RM8). Called 123 again, another rep said so sorry will cancel my third party service. Next day kena deduct another RM5.

Logged in to Ask Hotlink on FB to escalate the issue. I explained that 2 call to 123 only resulted in more credit deductions. Finally the stupid expensive sms shit was stopped by CS. I asked again about my lost RM15, rep replied so sorry can't do that as system showed that I actually signed up for this 33300 service (some bloody company called MexComm). I asked for report number so that I can lodge a complaint with MCMC and since then CS has been quiet.

On 28th Dec, I MNP to xpax.

Not sure about Ipoh. I am in Penang island.

Moved from Hotlink to Xpax 2+ weeks back. So far, I experience these:

1. I see my phone on 3G more often on Xpax
2. Xpax 4G feels slower than Hotlink 4G (maybe 50-70% of the speed)
3. It takes a bit more time for music/video streaming to start, on Xpax 4G.

I have another phone with a Maxis postpaid line (company-supplied) which comes with 20GB+20GB data per month plus unlimited local calls and sms so my personal phone is just for receiving calls and light data usage (i.e. personal gmail, fb, twitter, reddit etc).

I changed to xpax for 3 reasons:

1. Experienced total network down for Maxis/Hotlink twice last year - I now want a backup line from another telco, just in case.

2. Recently lost RM15 Hotlink credit within 2 days due to some shit SMS service/scam which I never signed up for. After 3 complaints to Hotlink CS, they finally turned this 'value-add' crap off but refused to refund me the money. So it's bye bye Hotlink.

3. Can't consider umobile (zero/weak 4G in my area). It was either digi prepaid or xpax so I chose 1.

100% agree! Self test is best test

The FAQ states that the FB addon quota will be used first.

https://www.xpax.com.my/internet-plan-faq

EDIT - Oh wait, I'm not sure if the 10GB FB thing is a freebie, or an add-on. Still should be used up first before FB eats into our normal internet/data plan. In theory..

This post has been edited by kmrdeva: Jan 10 2017, 10:16 AM

That's what I thought too. I just checked my data balance.

Been on Xpax for about 2+ weeks, with 5GB data plan (RM30 monthly pass).

1. Internet plan = 4.03GB balance
2. Free Basic Internet = 10.00GB balance
3. Free Facebook = 10.00GB balance

Will try to access FB more and check again tonight.

I don't know for sure, need to create more FB traffic later after work.

I hardly ever browse FB, to be honest.

Just spent 1 hour watching Facebook videos on 4G. Yep I can see 500mb used up from my free FB quota and only 10mb or so from my normal quota.

I ported out from Hotlink to Xpax due to this. So I am monitoring my number under Xpax now.

I've been on Xpax since after Christmas till now. So far so good.

My RM30 Xpax data package is bundled with another 10GB FB quota which should include FB videos on top of 5GB high speed quota.

Yonder was sh1t anyway, to me. Poor quality audio and crap UI, no wonder it was free.

Had to sign up for Spotify Premium to listen to music fit for human ears..

Same here

Depends on your location. I am in Penang island.

My postpaid line is Maxis - super fast 4G nearly everywhere. My wife is still on Hotlink - fast 4G but less speed than postpaid, I feel.

My Xpax line is slower than both but not too bad as coverage is just as good as Maxis here.

My pleasure. I like maxis too for their good network speed and coverage but I need a backup line just in case and Xpax was cheaper and almost as good. Someone told me before that good is no cheap and cheap is no good and it's true for me

Kena before a couple of times when both maxis and Hotlink network down. Xpax saved the day ha ha.

Yes I know that. Thanks for staying the obvious.

I would say yonder is good for something that is free.

The audio quality, app UI and user experience are way inferior to Spotify. I went back to Spotify Premium after 2 months.