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 Celcom/Xpax Fan Club v3, The power, it's in your hands

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SUSJill8
post Jul 12 2016, 05:15 PM

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QUOTE(nexona88 @ Jul 10 2016, 11:39 PM)
Celcom 4G Modernisation schedule for the upcoming week
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Finally, it's the time for Celcom to upgrade their towers.
Wonder after upgrade can the coverage surpass the others?

SUSJill8
post Jul 13 2016, 09:52 AM

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QUOTE(nexona88 @ Jul 12 2016, 05:23 PM)
actually it's for upgrading of tower to make speed faster for the user around the area.

not adding more towers  sweat.gif  that I heard lor..
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oo, but wat i mean is their 4g coverage o.
because some of their tower did not support 4g only run 3g?
so after upgrade? the 4g coverage can increase? because last time the result in open signal is not that good o.
SUSJill8
post Jul 13 2016, 04:35 PM

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QUOTE(nexona88 @ Jul 13 2016, 12:57 PM)
yeah.. after upgrade 4G coverage would increase..  icon_rolleyes.gif

for now theirs kinda suck compare with Maxis & Digi..
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Really? no idea.
But my area celcom line is better than yellow man.

QUOTE(spreeeee @ Jul 13 2016, 03:29 PM)

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I heard certain ppl complain that they did not inform the users when they undergoing the modernizing.
It's seem that was a fake feedback?
SUSJill8
post Dec 26 2016, 11:50 AM

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QUOTE(raizo7 @ Dec 25 2016, 03:55 PM)
Celcom keep saying on Twitter that those on older plan (magic/turbo) can still get the free IBH and that the IBH is still available (instead of internet larut malam).
But I can't even find the option to buy it. When I ask, they don't even answer. What a mess.
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QUOTE(MakNok @ Dec 25 2016, 06:15 PM)
i have Xpax24...IOX and 1st Magic Version......all don' have.....only Internet Larut Malam
Worse....celcom website...cannot display any plan menu at all.

Celcom have the worse apps ..so outdated as compared to Digi...UMobile...Maxis...
even the andriod app take ages to come out.....Digi..Umobile...Maxis...much much better.

Celcom should sack entire IT dept ...
Celcom still stuck in dinosaur age...
vmad.gif
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I think what they tried to said are the old burung hantu name changed to larut malam. The reason why they claim users can still purchase burung hantu is becoz of the larut malam usage same as the burung hantu start from 1am-7am, just the price and validity are different... lol
If I dnt get it wrong...
SUSJill8
post Dec 29 2016, 03:17 PM

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QUOTE(MakNok @ Dec 26 2016, 04:21 PM)
Xpax app is useless from Day 1....
Unlike others Telco.. Maxis.. DiGi.. UMobile keep on improving.

Really Sia-Com to the max... Now call customer service still have to pay but at less now got take call but then close case easily without customer acknowledgement....@$$*+(@'
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Xpax apps still new...
I think every apps is full of bugs from the beginning stages.
I still rmb last time red apps also encounter many problem. Then later on only getting better.

QUOTE(xtemujin @ Dec 26 2016, 08:13 PM)
I've put up the complain about the Xpax app on twitter, @xpaxsays.

The Celcom customer service is really terrible.
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Terrible in terms of? like no reply?
Try to deal with their fb page, I see that their fb page is more responsive.

QUOTE(MakNok @ Dec 27 2016, 06:27 AM)
Long long wait..
Although  their CS will pick up your call since they charge for it.
They will just listen and follow SOP given by Celcom and then finally give you a case number.. But in the end.. Habuk pun talak.
They are more interested  to close your complaint case after few day claiming trying to call you but cannot get thru.

Oh Ya... Now no more Burung Hantu... Now legally call Larut  Makan.... Hahaha...maybe that why makan your main quota.
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I believe this issue happens in others telco as well. Like um last time, totally off for calls and fb.
Sames goes to Maxiss, always ask to fill up the details over and over again. At the end ntg. My mum case still pending even after 2 weeks, but I will not blame them as we do not know what's the telco procedure, so can't just judge like that.
Also, in a day they could have many complains. Just can't solve it that soon.





SUSJill8
post Jan 4 2017, 02:31 PM

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QUOTE(cicak.fakir @ Jan 3 2017, 02:03 AM)
to me it's wasted life. because I don't use facebook. /k-tard.

but really - nothing new other than the free facebook?
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new free stuff only fb and basic internet... each 10gb

then the data plan no more split quota...
and the few new add on pack... I think these applies to every xpax plan~~
SUSJill8
post Jan 13 2017, 10:24 AM

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QUOTE(sanfa @ Jan 9 2017, 09:08 PM)
Is anybody here having problem with free fb data?? That data should be utilised when we r on facebook right? Why they deduct data from my internet plan instead while using fb?
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Try to access it with FB apps, do not use google chrome or other browsers.
I think they track on usage... if you use chrome, they will consume your internet plan 1st. If you are not subscribe any plan, then it will consume the basic internet quota instead.

QUOTE(zewl88 @ Jan 10 2017, 09:45 AM)
Its a false info.  I have a monthly data.  Browsing fb will only deduct my free fb first.  Btw, celcom line getting worse now especially at night.  4g is like E.  Haha.
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Night time is the time that everybody free to surfing.. so yeah
Midnight also many night owl downloading... it's even worse, but still manage to hit 18-20 mbps...
SUSJill8
post Apr 19 2017, 12:57 PM

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QUOTE(alexleow81 @ Apr 17 2017, 11:26 PM)
Just port out saja. This Sialcom one year dunno down how many times. This is a totally failure. U see maxis, digi and even u mobile where got down like these scenarios wan?
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All of them also have system down la. It just that you are not using it, so you didn't know it.
Speaking from experience with the yellow man. Last time, yellow man can't even make calls.
Well, what are you expecting in Malaysia... whistling.gif


QUOTE(vostro78 @ Apr 18 2017, 10:11 PM)
One more month the my contract with Celcom will expire... Yeah will port to umobile p48. Save me monthly 32. One year equal to 384 yearly. Can consider umobile help me subsidy the phone i want .
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Last time, always heard their coverage is only good in klang area..
Wonder how's the coverage right now.


QUOTE(Necromancer @ Apr 19 2017, 09:08 AM)
Is it me or  Celcom's network has been excruciatingly slow? Not even kidding, I've been experiencing drastic speed dips since two weeks ago. On First Gold Plus package and I'm usually in PJ. These days Instagram does not load in an instant anymore, the pictures are always blur and videos take forever. When I'm on Spotify, the streaming is constantly interrupted. Is there any network maintenance that I'm unaware of?
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yup, pj is real slow... once entered federal highway start lagging lagging.... but the speed is pretty smooth in Cheras area though.

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