redONE Fans Club and Enquiries V1, also refer to telco website for latest
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 Dec 20 2018, 10:37 PM
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#1
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Junior Member
390 posts Joined: Nov 2008 From: 4get from where i came from   
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I actually open case on SKMM regarding slow connection on my area using Refone.
Redone technical support is suck. Case not resolve also want to close ticket even ask me to port out from their Line. I suffer from November 2018 until now. Already 3years using redone. Just now i know their support is terible |
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Dec 22 2018, 01:56 AM
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#2
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Junior Member
390 posts Joined: Nov 2008 From: 4get from where i came from
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QUOTE(MNet @ Dec 21 2018, 06:46 AM) U mean last 3 yr is ok but now it worst? Yes. Very worst now at my house area. Even try to search using google.com.my also cannot. Speedtest download 0.16Mb upload 3.14 MB.at other area still good. |
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Dec 25 2018, 08:39 PM
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#3
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Junior Member
390 posts Joined: Nov 2008 From: 4get from where i came from
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QUOTE(nasiputih @ Dec 22 2018, 03:20 PM) Could it be due to signal interference? I dont have phone at my home |
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Dec 25 2018, 08:40 PM
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#4
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Junior Member
390 posts Joined: Nov 2008 From: 4get from where i came from
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 How bad my line at home. |
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Dec 27 2018, 03:33 PM
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#5
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Junior Member
390 posts Joined: Nov 2008 From: 4get from where i came from
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QUOTE(MakNok @ Dec 27 2018, 07:33 AM) Wow after 10day..yesterday i get download 14MB. after i lodge complaint to skmm line just be fine....Redone suckkks But but they piggyback on Celcom ..right? |
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Jan 11 2019, 04:38 PM
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#6
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Junior Member
390 posts Joined: Nov 2008 From: 4get from where i came from
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Below are our suggestions for your issue;
Get your family members/friends of Celcom user to make complaint directly to Celcom. Find minimum 15 redONE user facing same network issue for redONE to send report to Celcom and attach together screenshot of network display and speedtest (Kindly be informed this process will take some time and no promises from redONE as any decision is based on Celcom). Port out from redONE with RM0 penalty fee due to contract ended. |
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Feb 14 2019, 01:47 PM
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#7
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Junior Member
390 posts Joined: Nov 2008 From: 4get from where i came from
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Stay away from this telco. My skmm case already CFM case untiil now their customer relation not answer when im asking from rebate. I will port out from redone after compensation agree.
4month already.. |
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Feb 19 2019, 06:14 PM
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#8
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Junior Member
390 posts Joined: Nov 2008 From: 4get from where i came from
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QUOTE(akatsuki_91 @ Feb 19 2019, 06:01 PM) Correct! Stay away from this bullshit Telco. When it was giving me the bill, it also gave me the late bill causing people to misunderstood on what had been used. The condition of porting out is when everything is already settled but this redone never mention or let their customers to know about the usage in the bill. if other telco, you report skmm, ask for rebate. you will get in next 2-3day. it already 1 month. SKMM just this matter seriously , and now waiting to confirm how much can i get for pas 4 month Bill. i complain since November2018. |
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Feb 20 2019, 06:45 PM
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#9
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Junior Member
390 posts Joined: Nov 2008 From: 4get from where i came from
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 You win |
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Feb 21 2019, 10:56 AM
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#10
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Junior Member
390 posts Joined: Nov 2008 From: 4get from where i came from
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QUOTE(JuneResources @ Feb 21 2019, 10:42 AM) Very very less MNVO company will provide rebate 50% of it.. I complaint since Nov18. Email almost everyday with speedtest.Is it you keep complaint this almost by monthly? Normally they will say if the network feel not satisfaction, you are free to port out to other service provider. Open SKMM complaint on Dec18. Everyday i attach test speed. Become CFM case on Jan19 after i not satisfied with their answer. Got rebate on FeB19. I just told CFM i cant accept their put Blaming on Celcom 100% |
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