yes, it does

same, i also facing same issue now
cannot login from web and apps now...

what is installed in your phones to trigger this?

What phone and Android version are you using?

OCBC app version 5.0 works perfectly with iOS 12.4.1.

Coz as much as possible, i prefer to spend using a credit card from another bank. OCBC's cards are a bit sucky on CC rewards

I got confirmation from my account manager in scb that the rate for SCB PSA is valid till 31 Jan 2021.

just need to write to bank negara
it does not make sense that annouced last minute then reduce our interest during payout
should be prorated ma

ocbc clever. there is no email. only can call CS.

This month, even I use 3.6% also can’t tally with the interest credited for base interest + bonus interest x 3
I’ve use the online feedback way to enquire on how the interest being calculated as I’m unable to get the amount credited whether partial 4.1% or whole month 3.6%, my expected interest is higher than the amount credited, mean they didn’t even give me 3.6%
This is their complaint email / channel:

https://www.bnm.gov.my/index.php?ch=li_bank...type=CB&lang=en

[attachmentid=10418775]

Receive call from OCBC this morning. Lodge complaint on 3/2 about the interest rate. They say they are aware of the issue. They waiting for reply from the ‘Product Team’ on their decision on this. They will come out with a decision LATEST by end of this week. Customer do not need to calculate the interest themselves as our system has come out with the amount of how much additional interest should be credited in customer’s account once we have the decision from the ‘Product Team’.

Bonus of 1.30% each category and 0.20% base interest shall be calculated 1 Jan - 28 Jan and 1.15% each category and 0.15% base interest between 29 Jan till 31 Jan.

‘Please be reminded that 2020 has 366 days instead of 365 days so please factor that in the calculation’ - LoL someone must have complaint to them maybe based on 365 days calculation instead of 366 days. My complaint did not address this issue. They might remind everyone about 366 days so people dont complaint why receive less.

OCBC Reply on the 3.6% interest. It doesn't seem like they will giv us the 4.1%. Can we accept this?

We received your email of 2 February 2020 on the recent change in interest rate for the 360 account.

On 22 January 2020, Bank Negara Malaysia announced a revision in the Overnight Policy Rate (OPR) from 3.00% to 2.75%.

On 29 January 2020, OCBC Bank announced the new rates for Fixed Deposit (MYR) board rates and deposit accounts via our webpage, branch notices and statement messages. The new interest rates are effective immediately following our announcement, except for the Regular Savings Plan which takes effect on 1 February 2020. This is in accordance with Bank Negara Malaysia’s Guidelines on Product Transparency and Disclosure (Schedule 1, Section 2.3 (b) Change in interest rates) which states that:
• The Financial Service Provider (FSP) should notify customers of any revision to deposit rates.
• The change notice must be prominently displayed at the FSP’s business premises and website.

Please take note that the Bonus Interest for the 360 account is calculated based on the effective interest rate at the end of every month based on the first RM100,000 average daily balance.

Please visit our website https://www.ocbc.com.my/personal-banking/notices.html for more information on the rate revision.

Thank you.

Yours sincerely

Ee Lin
Assistant Vice President
Service Transformation
OCBC Bank (M) Berhad

Let's make it easy for everyone here? Add the clause 6.2 and BNM email address here?

6.2. The Bank may, at its sole and absolute discretion, after giving 21 calendar days’ notice, modify or vary these terms and conditions by adding or supplementing, removing or withdrawing, suspending or otherwise changing any of these terms and conditions and benefits, including, but not limited to, the Base Interest, Bonus Interest, Board Rate, Bonus Interest Rates, Maximum Average Balance, etc. Such modification or variation may be notified to you via announcements posted at branch, the Bank’s website or in the mass media and the notice will take effect from the date set out in the notice.

On 22 January 2020, Bank Negara Malaysia announced a revision in the Overnight Policy Rate (OPR) from 3.00% to 2.75%.

On 29 January 2020, OCBC Bank announced the new rates for Fixed Deposit (MYR) board rates and deposit accounts via our webpage, branch notices and statement messages. The new interest rates are effective immediately following our announcement, except for the Regular Savings Plan which takes effect on 1 February 2020. This is in accordance with Bank Negara Malaysia’s Guidelines on Product Transparency and Disclosure (Schedule 1, Section 2.3 (b) Change in interest rates) which states that:
• The Financial Service Provider (FSP) should notify customers of any revision to deposit rates.
• The change notice must be prominently displayed at the FSP’s business premises and website.

Please take note that the Bonus Interest for the 360 account is calculated based on the effective interest rate at the end of every month based on the first RM100,000 average daily balance.

Please visit our website https://www.ocbc.com.my/personal-banking/notices.html for more information on the rate revision.

Thank you.

Yours sincerely

Service Transformation
OCBC Bank (M) Berhad