We received your email to Bank Negara Malaysia regarding the matters below on the recent change in interest rates for the OCBC 360 Account:
21 days’ notice period
The correct bonus interest rates applicable for January 2020
On the matter of 21 days’ notice period, the revision of our 360 Account interest rates effective 29 January 2020 was following Bank Negara Malaysia’s (BNM) announcement of revised Overnight Policy Rate (OPR) from 3.00% to 2.75% effective 22 January 2020. As this revision is made in response to a monetary policy change by the central bank, OCBC remains compliant with BNM’s Guidelines on Product Transparency and Disclosure on revised interest rates (please refer below) which does not enforce 21 days’ notice period but requires a prominent display of the revised rates.
This is in accordance with Bank Negara Malaysia’s Guidelines on Product Transparency and Disclosure (Schedule 1, Section 2.3 (b) Change in interest rates) which states that:
The Financial Service Provider (FSP) should notify customers of any revision to deposit rates.
The change notice must be prominently displayed at the FSP’s business premises and website.
The immediate revision of interest rates is a common banking industry practice as changes in the regulatory landscape require immediate action. Hence, this time sensitivity to comply with the regulator supersedes the 21 days’ notice period for any mechanical or operational changes fronted by the individual bank’s efforts. OCBC adhered to these requirements and has posted branch notices and displayed the revised rates on the corporate website as well notification on statement messages.
Referring to the total interest entitlement for January; the revised rate was applied as it was the prevailing rate at the point of interest calculation. For clarity, please refer to the table below illustrating the different interest calculation convention for the base interest and bonus interest.
Type of interest
Rate and computation convention
Remarks
Base interest
Accrued daily
Sum of (daily end balance x applicable rate for the day)
In the event of a rate hike or cut, the revised rate will be applied on the effective date. With this, the total base interest will be pro-rated.
Bonus interest
Calculated at month-end
Average daily balance (ADB) x applicable interest rate at month-end
#On the first RM100,000 ADB
In the event of a rate hike or cut, the revised rate will be applied on the whole ADB amount of the month and the bonus interest is only calculated once at month-end.
**This bonus interest is only dependent on the fulfilment of the Deposit, Spend and Pay pillars at any time during the month.
Please note that the same approach was used when we changed our interest rates due to OPR revision in the past, and we will remain consistent with this approach for future OPR revisions.
More information on the rate revision can be found on our website
https://www.ocbc.com.my/personal-banking/notices.html.
Thank you for banking with us. We look forward to serving you again.
Yours sincerely
Ee Lin
Assistant Vice President
Service Transformation
OCBC Bank (M) Berhad