Pretty screwed up app and customer service. Really laggy phone app for starters and apparently, Speedrent ONLY allows landlords to list if they agree to their No Deposit Scheme, no 2 ways about it.

If you feel uncomfortable with this scheme and have valid questions about it which none of their customer support can properly answer, they will take down your listing. Poor poor poor!!

First customer service person told me that it's entirely up to me as the owner to agree to their No Deposit Scheme. A week later, their so called manager (Tanya) tells me that they will be taking down my listing as I have not yet agreed to their No Deposit Scheme.

These guys can't make up their minds! Bunch of unethical jokers. No point being held to ransom by some company who can't even train their staff properly.

I looked at their premium paid to Allianz and it's about 1/2 of monthly rental. I'd rather get a few reliable agents who can properly filter tenants. Again, their phone app sucks big time and is of no use setting appointments and such.

This post has been edited by yapy05: Jul 28 2017, 04:30 PM

Isn't the tenant supposed to have a payment source on file with Speedrent in order to qualify for their no deposit scheme in the first place? If that's the case, why is there an issue of late payment by the tenant as this should be auto-debited from the tenant at the beginning of each month?

Totally agree about their customer service not even knowing their own product and in my case, actually lying to me.

Actually, I was led to believe that the 'beauty' of their no deposit scheme is that they (Speedrent) would act as a third party payment processor and would auto debit the tenant's credit or debit card or online bank transfer on a monthly basis. That was their justification for the fees they charge from the value that they create for owners.

From the looks of things, just a bunch of empty promises.

Dealing with insurance another big headache and who knows the sort of clauses which they insert into the agreement which in most cases, always protects the insurance companies first and Speedrent next. Ambiguous terms that are almost always in their favor.

Us owners will always get the shorter end of the stick. Sad but true.