Hi, I am having trouble making a claim from SpeedHome

A few weeks ago, Afiqah from Speedhome never mentioned anything about requiring a handyman to look at the appliances that need to be replaced.

But now, about 4 days from 14 days after the tenants have left, she claims that a handyman report is required

This lack of time is giving me anxiety.

I find Afiqah not being upfront when she does not clarify all the requirements to make any claims. What if after I made the claims, it turns out that the handyman has to be "registered" with a 3-year old company of anything?

The reason we are using Speedhome was the insurance guarantee, but now Afiqah from Speedhome is giving us the runaround. Now we are a little anxious about the claims process due to these new information

wheimeng I am also having trouble reaching Afiqah, as she can only be reached if she decides to call me. We are running short on time too, no thanks to the whole miscommunication from Speedhome

First she never mentioned anything about a handyman for items to be replaced


And now she turns around and say that handyman report is required

Landlord portion of paying premium is prorated according to the tenure. So if the tenant wants to rent 6 months, the landlord only pays for 50% of the premium. The surcharge to the tenant is to pay for the remaining of the insurance premium.

In other words, landlord get 1 year insurance for half of the cost as the tenant bears the other half.

After 6 months, landlord can either request the insurance to be canceled and get a refund or continue to use SPEEDHOME to find another tenant for free for the remaining insurance period.