Update: It has been 54 days since the tenant has left, and wheimeng's company have yet to solve the issue. The case has been with the insurance company for more than two weeks, the adjuster came to do a site visit more then two-weeks ago, and I suspect that I wont be reimbursed for the damages anyway

At this point I am quite disappointed with their services. They are no different than insurance agents (they are insurance agency right?) that promises the moon and the stars yet when we need them the most, they are of not much help. CNY is coming up too, so we would have to wait longer, if there would be any payouts. We have done everything they asked, including the documents, photos, and police report; yet nothing.

54-days on-going wait vs 14-days of assurances of reimbursement. That is quite a difference. I hope everyone knows what they are getting into; you might as well just skip SpeedRent and just take the deposit. Everyone, be warned.

I have lost two-months of rental income with possible a 3rd month due to the time taken to fully refurbish the units. Please skip SpeedRent if you have to

I have all the before and after photos, as per their requests in their many rounds of request for documents - it was never so simple to make the claim. I will only post one set of pictures, which depict damages to my leather three-seater recliner sofa before-and-after pictures; after looking at these photos, can you imagine why I am a little pissed off with:

a. Allianz for their relentless delays in approving the claims
b. SpeedRent CEO for personally blaming me, the victim and the aggrieved party for voicing out my dissatisfaction after 56 days of on-going wait for my claims

Before the unit was rented out to the tenant that was sourced and filtered by SpeedRent


After


The CEO is claiming that I am pressuring him so he would bow to my wishes - that is a false accusation - as if the compensation amount was up to him. As far as I was led to understand, the issue is now up to Allianz and not him. Whatever it is, I have given up with this company, their promises and their claims process - Allianz can compensate me however they want.

Weirdly though, after 56-days since the tenant have moved out, after posting a few updates of my experiences through the process, today they finally (not sure if it was coincidental) messaged me that it was at its final stages. But I have two issues with their communication:

1. The email sent from SpeedRent was timestamped at 3:55PM, while my post that drew the attention of the CEO was posted at 1:10PM. So did SpeedRent only start pushing my case forward after I made a public complaint? The same person from SpeedRent have been messaging me over and over again over the course of these few weeks, informing that they are "working on it", while asking me to wait while showing ZERO progress. Only after today, just 3 hours after my post above were progresses made? I can only speculate, but I have proof of the email of our exchanges

2. Uncertainty of the claims. Allianz is now asking for purchase receipts/invoice of the damaged items. First of all, how many of you guys keep the receipt of your purchases of the items in your properties? Some of you perhaps do, kudos to you, but we have not. But my qualm was on why didn't SpeedRent highlight this upfront? That "In the event of damages to your properties, Allianz may calculate the valuation of your damages on their own terms if you are unable to provide proof of purchase". If SpeedRent had mentioned this earlier, if they were upfront and transparent about it, we would be hesitant to use SpeedRent, and would simply take the deposits.

Remember, when you use SpeedRent, you are giving away your power to keep the deposit for the damages to the insurance company, Allianz. They decide the damages that you have incurred. Now that I am facing this issue, I would like you guys to be aware of this practice by SpeedRent too - they seemed to promise the moon and the stars, but when it comes to complaints, the CEO started to sound aggressive, proudly claiming that he will not  "bow down to your pressure".

I am not pressuring you mate, I am simply tired of this, of the process, of the company and the insurance company. You have played your cards, and now I will play mine. I am not asking for compensation of any kind, I just want to shed the light in how unprofessional your company can be when we need you the most - when we are making the claims, something you proudly market as a means to a "peace of mind" rental process/practice. I am telling you now, there is nothing peaceful about your company and yourself - in fact I am feeling a little threatened with your last post. Keep in mind that I am not trying to defame you nor can this be proven as one as I am not lying and all of these can be proven. All email exchanges show that the company have a lot to be desired.

Which is beyond my control. They tenants know that they are not supposed to bring in animals. if they do and damages were done, wouldn't that be maliciously?

yet instead of helping me I get accused of pressuring the company by the CEO.

It has been 2 months, claims are unlikely to be processed in the next few days due to the holiday season. I have given up.

I just want people to know the truth about using SpeedRent. They make it sound as if claims were easy, but it turns out to be very difficult, the company is less than accommodating, and I am not feeling the "peace of mind" at all.

You all should know this, it could happen to you. I am not defaming anyone, because this is happening to me, and I'd hate it if I do not warn others about it.