Ben was a nice chap to deal with. I approached him initially with the thought of buying just a Gaggia Classic, considering I am really new to home barista. After communicating with him over LYN Message and later Whatsapp (he's really prompt with the replies) he shared quite a lot of info and directions with me, which helped motivate me to do more research thoroughly and eventually I ended up deciding to go with the Rocket Appartamento.

Before we even talked about business, Ben was kind enough to invite me over to his place for a nice coffee (thanks!) as well as to help me identify which machine is the most suitable for me. He has all the patience and knowledge to win my business in the end!

Although the machine came a little bit longer than we initially expected, overall everything is in good order since he came personally to my house to deliver and install the machine for me, as well as going through some basics of the operations and maintenance.

Oh yes, proof of purchase...



The machine costs around RM1k cheaper than the local authorised distributor. While one can certainly find cheaper sources buying it directly from Europe, I believe Ben sold more than just a commoditised product -- his enthusiasm and knowledge in coffee machines certainly help noobies like myself with very valuable and useful advice. Hence, if you are hunting for the best value not the cheapest price coffee machine, you should certainly contact him because let's not forget personal touch & customer service are both important, both of which were done exceptionally well by Ben.

Keep up the good work and good luck with all the future sales!