It's two different thing, you still bind with contract , you can opt to change to newer plan with penalty if you think it is more worth it. You can treat the e-mail as a seduce, but definitely there will be no plan which can help you ignore your previous contract unless it state so.
Your case is totally different from Maxis, user from maxis doesn't have contract anymore.
Same Mistake from Maxis Happening in U Mobile?, Escalated but no resolution
Apr 8 2016, 07:00 PM
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