Hello All,

Good day.

I am not sure if my case is similar to what Maxis subscribers facing recently. Let me summarize my issue with U Mobile in point forms at below.

- I started subscribing U Mobile in January 2013 with my iPhone 4S that bought from DiGi back in December 2011 with two years contract.
- The plan that I subscribing at U Mobile is U88 with 3GB internet data, hundred minutes of call and SMS.
- The coverage is excellent for me, at work or even at home.
- I decided to buy a device from U Mobile because of their offer so called "Loyalty Customer Program", Huawei Honor 6, at RM278 with 2 years U88 contract. That was back in February 2015.
- The moment I signed contract with them, there was no telco plan challenges in the market.
- In about July 2015, U Mobile released new postpaid plan, P70 cost RM70 with 7GB internet data, later with unlimited calls and SMS.
- They also sent me email to my Gmail mailbox, offered me to switch to P70 but no terms and condition stated.
- I went to the website given in the email, inserted my phone and IC number, the system showed me that I am eligible to upgrade/switch to P70. No terms and condition stated in that webpage as well.
- I did not click "Yes" to proceed, I chose to call them to confirm.
- I escalated to U Mobile through call center and service center located at Queensbay Mall Penang, they wanted to charge me for RM18xx penalty fee before I can switch to U Mobile P70 postpaid plan.
- I escalated to CFM, U Mobile came back to say and telling me the same thing. The webpage that they given to me earlier became not usable.
- I also let go the case until recently I found Maxis unfair service issue.

I see many Maxis user also tied to contract and they escalated about expensive service with low benefit. I am not sure if I am in the same position but a simply prepaid plan also better than my U88 plan.

If you are an U Mobile U88, U68 subscribers, please voice out.

Thank you.

contranted customer with subsidized phone
u have no rights.
cannot port out
cannot change plan freely
cannot terminate
otherwise penalty

it written clearly in the contract

only umobile has the right to alter the plan.

finish the contract 1st

Thank you for pointing out few points there.

I do know the contract exist but as a consumer, that kind of treatment is it fair for so called "loyalty program"? It is more like a trap that consumer can "choose" to step in before they launch something big in months time later.

Take internet data as comparison:
RM88 = 3GB internet data VS RM70 = 10GB internet data
See the difference?

I also would like to point out again that the email they sent to me does not state any disclaimer, and also the website that let me put my information to check for eligibility.

Anyway I also saw Maxis subscribers with contract also ported out or got disgusted with their premium price but low benefit service. That made me rethink of my own case and post it here.

It's two different thing, you still bind with contract , you can opt to change to newer plan with penalty if you think it is more worth it. You can treat the e-mail as a seduce, but definitely there will be no plan which can help you ignore your previous contract unless it state so.

Your case is totally different from Maxis, user from maxis doesn't have contract anymore.

No. Not same as maxis. Its a contract issue. No matter how u argue its in the contract. Breach contract just pay the fee. Other telco also practise the same..

Lesson learnt, never sign contract with any telco.

Thank you all for your input.

I shall close this topic now.