LATEST UPDATE:

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TODAY (19/4) I RECEIVED A CALL FROM MAXIS APOLOGISED TO ME AND OFFERED ME RM21 TO COMPENSATE BACK ALL MY LOST. WHY? REASON IS SIMPLE. BECAUSE I ESCALATED THIS ISSUE TO MCMC SINCE MAXIS/HOTLINK DON'T EVEN WANT TO COMPENSATE ME A LITTLE WHEN I CONTACTED THEM VIA PM AND THEY ALSO TOTALLY IGNORED MY THREAD HERE.

THE FUNNY THING WAS THAT I TRIED TO BE NICE TO THEM WHEN I FIRST CONTACTED THEM VIA PM (BEFORE GOING PUBLIC AND THEN TO MCMC). AT FIRST I ONLY ASKED FOR RM5 WHICH IS TO COVER THE COST FOR ME TO CONVERT BACK TO MY ORIGINAL #HOTLINK PLAN. BUT THESE 6 FELLOWS (FAIZ, FIRDAUS, YANI, SAM, NICK, HAN) ALL ARROGANTLY REJECTED MY REQUEST. AND THEY CLAIMED THAT IT WAS ALL MY FAULT AND MAYBE ALSO THOUGHT THAT I WAS JOKING ABOUT THE PROBLEM I FACED AND I MADE UP THE WHOLE STORY.

SO? WHAT'S THE FINAL OUTCOME? THEY MADE ME (A LONG AND LOYAL CUSTOMER) ANGRY, THEY HAVE TO PAY ME RM21 (INSTEAD OF RM5), THEY LOST THEIR IMAGE/REPUTATION/CREDIBILITY (SINCE I MADE THIS PUBLIC IN LYN INSTEAD OF SETTLING IT NICELY VIA PM), AND THEY NEED TO REPORT TO MCMC AND ME (SINCE I HAD THIS RM21 CASE ESCALATED TO MCMC).

i am a hotlink user for decades (changed few plans and upgraded to 4g simcard along the way) and settled down happily on #hotlink plan.
i always buy monthly fb passes at rm15/month and hotlink knows my data passes purchasing records.

and then my nightmare came...

in march 2016, i received many sms from hotlink asking to convert my existing #hotlink plan to the new hotlink fast plan.
in the sms only mentions about the increase speed and how a smartphone is not complete without this new plan.
they keep on pushing for the conversion and finally i decided to give a try to this new hotlink fast plan (since my simcard is 4g capable) when my fb pass expires.
besides, the other reason was because sometimes the fb pass is slow, which i thought might be due to my non-4g plan.

after my fb pass expired and on 26/3, i converted to the new hotlink fast plan and being charged rm1 for the conversion. after the conversion, i purchased the 30 days fb pass at rm15 as usual. i continue to use it happily.
on 1/4, when i check my red app, there is no longer fb passes available to purchase under this new hotlink fast plan! this means that after this existing fb pass expires, i will be forced to purchase their fast internet passes at much higher price!
on 6/4, i can no longer use my fb pass although i just newly purchased it on 26/3! hotlink changed all the t&c suddenly without informing me and even to the extend of not honouring what i have already purchased?!

i contacted hotlink immediately via pm here and asked my first question:
1) why they suddenly changed the t&c and stopped all future purchase of fb passes under this new fast plan and i was not being informed about this changes earlier. they asked me to refer to the faq of this new plan, claiming that all is well stated there, and fb pass was not part of the available internet pass under this new plan. and then asked me to switch back to #hotlink plan for rm5.

fine, my second question and my third question:
2) if this was all already stated and fb pass was not a part of this new plan, then why i still able to purchase after my conversion? are you telling me that the fb pass i purchased was not supposed to be able to sold to me after my conversion? what kind of nonsense is this??

3) and what is the excuse you are going to give me for terminating my fb pass suddenly without informing me and just kept quiet without refunding anything to me??

IS THIS THE WAY HOW MAXIS/HOTLINK IS CHEATING MONEY FROM YOUR LOYAL CUSTOMERS??
JUST SIMPLY SEND OUT SMS TO PERSUADE USERS TO CONVERT FOR FASTER SPEED AT RM1, THEN TAKE AWAY THEIR RM15 FOR SELLING A MISTAKE FB PASS, THEN ASK ME TO SWITCH BACK TO THE #HOTLINK AT RM5??
JUST LIKE THIS YOU ARE EARNING RM21 FOR GIVING ABSOLUTELY NOTHING OTHER THAN A BAD EXPERIENCE TO YOUR LOYAL CUSTOMERS??

YOU BETTER GIVE ME A GOOD EXPLANATION ON THIS!!
IT'S REALLY BOTHERING ME AND I AM VERY DISAPPOINTED WITH HOTLINK NOW!!

YOU SHOULD REFUND ME BACK THE RM21 FOR THIS CASE!!
I WRITE TO COMPLAIN NOT JUST TO GET BACK THIS SMALL AMOUNT, BUT I DO NOT WANT OTHERS TO BE CHEATED THE SAME WAY!!
IF ONE USER IS GIVING YOU RM21 FOR NOTHING, YOU CAN SIMPLY EARN THOUSANDS FROM YOUR USERS BY CHEATING IN THIS WAY!!

WAKE UP, MAXIS/HOTLINK!! USERS NOWADAYS ARE NOT STUPID AS YOU THINK!!

This post has been edited by initialkid: Apr 19 2016, 10:14 PM

Lol

letme redirect u to cfm in 3...2...1...

Maxis & Hotlink = Cheats/Conman/etc

Jump ship / Port over /etc

now oni u know maxshit .is shit

Maxis

U should have at least 1gb data plan when using mobile phones..

I tell u man these days kids have smart phones but no data plan, keep on leeching wifi everywhere.

No money dun use smartphone lah, but rm4k ipong but no data huehuehue

Well I'm using this FAST shit too.
The prices are much higher compared to previous hotlink plans.
The only good point is you earn points for every purchase and you can redeem free data from 200mb to 1gb etc.

Marketing gimmick i would say

Lol, that user goes into hiding liao

Status offline, but last online few minutes ago.

woi jangan post again ok later seven butthurt kasih warning.

i posted this in hotlink/maxis section as well. but THEY are the one hiding from me. even don't reply my pm messages!

he's just an ordinary customer service lar, dun put all the blame on him, you guys be gentle with him okay

don't worry, i will surely escalate this issue to mcmc if they don't give me a good explanation.

still the best telco ever vote by lowyat.net..

who vote?

Port over to DG Prepaid, get free basic internet & unlimited internet midnite time [ 15GB/mth ] & 50sen/day FB plan

all the maxis/hotlink staffs of course since all of them have accounts here

sounds like a very good plan! any link for this?

@Maxis come explain this to us

Come come join celcom

double post data too selow

This post has been edited by SinzChan: Apr 6 2016, 01:48 PM

bawak bertenang

use bulung antu lar.

Why Customer SO EGO 1? Maxis Cannot Change Plan? Change Package?
The FB Passes sure not so profitable for Maxis. change lah. Maxis is not NON-Profit Organization...

You DONT LIKE MAXIS, USE UMobile Lah?
Dont act like YOU ARE MAXIS BOSS.... bro....

"YOU BETTER GIVE ME A GOOD EXPLANATION ON THIS!!
YOU SHOULD REFUND ME BACK THE RM21 FOR THIS CASE!!
WAKE UP, MAXIS/HOTLINK!!

bulung antu midnight only...

why so many anti maxshit tered lately?

maxis dont care

the 5gb package still cheaper than hotlink

yeah, so ananda is your boss?

Get over it merely RM21 + tldr zzzz

is it obvious for you to see what the plan offer/non-offer and their pricing?

no, only after conversion. and after conversion i still can buy fb pass. but after that they said actually i can't buy and terminated the pass without any refunds.

Time to port out
Magic sim celcom

Max-cais of lowyat forums suddenly have more job to do

try to pm him
might not work, but will sure keep his inbox full.

i already fed up pm them that's why posted in public thread as well.

my friend once worked for Maxis call center at pyramid. wasn't pleasant at all, but she managed to survive a year there. many left in months.
and that's way before this shit storm when its rosy and joyful for maxis.

it's probably hell right now.

tldr

lot of ppl taking advantage and blame maxis now. Cinis saying - chan fo da kip
since the house is burning down may as well go loot it.

previously they already sucked up my credit through another shit subscription that i never authourised at all. i opened a thread and complained in hotlink section as below but until today no reply at all!

https://forum.lowyat.net/topic/3896311

you did not check? then your fault lol

i don't do it on purpose, but they are tooo much! like this thread no reply at all until now https://forum.lowyat.net/topic/3896311

how to check when i don't have a data plan? and i am complaining not on this! i am complaining that they don't honour what they have already sold to me! how can you terminated a purchase saying that it's a mistake transaction and don't refund anything back?

maxis

wow i didnt know Maxis has OFFICIAL presence in lyn forum....got customer service corner ka?

you really don't know???

threads:
https://forum.lowyat.net/Maxis
https://forum.lowyat.net/Hotlink
https://forum.lowyat.net/MaxisFibre
https://forum.lowyat.net/MaxisGeneralTalkDiscussions

officials:
https://forum.lowyat.net/index.php?showuser=887432
https://forum.lowyat.net/index.php?showuser=886572
https://forum.lowyat.net/index.php?showuser=891260

my view here you prone on regretting convert into Hotlink FAST then blame them as cheat with refund issue as excuse

nope because i go direct to maxis centre if have issue. Dont like to be kick around like a ball.

never bothered with the shit plans they send through SMS because its always shitty and expensive

i purchased the fb pass after conversion. and if i am able to purchase the fb pass, i shall be able to use it until it expires. no matter is due to their system problem or whatever, that's not my fault.

they will revise point shit later..
believe me.. last time maybank treatpoint like this one
fuck off

they will revise point shit later..
believe me.. last time maybank treatpoint like this one
fuck off

Again & again Maxshit

TOP KEK

still got pipul use maxis nowdays??
kesian...

maxis is just so yesterday

vote by admins since the client sponsored here

This post has been edited by shinchan^^: Apr 6 2016, 03:05 PM

Went Tesco to buy milk but grab orange juice instead...

Reach home found out something is not right with the milk... Post on LYN and ask why the milk tastes like orange juice ... Is Tesco cheating my money?

Sorry, totally unrelated NBTD post.

Why u don't just call them? It is free... I do once a while got problem but I call them to resolve problem.

This one usually either u click sumthing or reply sumthing through sms.. I do have fren n family member have same problem.

Hi Maxis here

go read t&c

must have state

maxis can change t&c at anytime without informing customer

maxis macai detected

you go tesco buy milk but grab orange juice, after that you bought cash voucher with promo price under pwp with orange juice purchase.
after few days found out the milk tastes like orange juice, ok nevermind. but tesco now terminating the vouchers code numbers which you bought with promo price so the vouchers which you paid for now became a total useless pieces of papers. is tesco cheating your money? no? macai to the maxx detected!

if you too stupid to get the facts, please shut your mouth... oh, i mean cut your fingers from typing...

This post has been edited by initialkid: Apr 6 2016, 03:54 PM

yes, they sent sms asking to reply UNSUBSCRIBE to unsubscribe all the existing subscription. i replied UNSUBSCRIBE because i not sure whether my family members used it to subscribe something earlier. after that, it starts to charging me. i complained to maxis that the merchant used such unethical method to get subscription but maxis backed them. wtf!

just received sms from maxis / hotlink ask to change to this plan
meanwhile I am using hotlink youth club (aging plan)
call and sms are way cheaper than this plan
yet buy data midnight got free data as well

TS got read T&C??

I'm still on hotlink youth club. Best prepaid plan ever!

yeah, admit this plan is the best for hotlink so better keep it safely! don't convert! no turning back!

this

and fyi meni kampeni haf dis

That clearly ur mistake..

not really, try to think this way. you have children, you might think they might be the ones who subscribed something without knowing. your act to unsubscribe is just for safety. how can that be your mistake?

so finally after much complain they did admit the merchant not supposed to use that way. it's called cheating. but they only refund me rm10 only based on goodwill. but the merchant already deducted more than rm20 i think...

I been using hotlink for 13 years and on last year Dec I converted to post paid.

I never have any issue with my Hotlink and I never subscribe all the promo they offering lol!

and you got read my post?

You suppose don't reply for what ever reason, call telco first. If not mistaken SKMM already warn bout SMS scam before.

RM 21 not worth your time, and their time too.
Just port over Umobile power prepaid which got much more better value plan.

This is not maxis customer service la bro.

Hi maxis, i want port out bye

lol you also noticed this maxis macai?

i know.. i just posted a copy here only after sent to them..

didn't knew that maxis auto sms are scam....

third party loo...

sharing my experience with maxis. maxis free internet plan long time ago i think #hotlink plan? It seems my credit would be drain unknowingly. Topup rm10, next day left rm3. like wtf? then, theres that problem where if you reload without physical card, you will not receive the free internet( i had to call cust centre to know this. shit man). then for no reason after 3 month of use, the free internet seems like not existing, had to purchase other data plan to receive internet, called cust service and said no problem, and still had no internet. I mnp to other telco to solve this issue. that was months? ago. now my main are umobile

Biar la to, it always happen even their, even their 365days validity for rm33 only 6months

Kena 3 time, even other /k/ post about it before

aduhai.. macam2 lah maxshit ni..

Another thread to become popular?

Before this I'm using Maxis, now I'm switch to DiGi postpaid. Today DiGi give the best plan.7GB RM78 per month

I have multiple issues with them on my prepaid and internet line. Even now, the internet issue for my house, i haven gotten any answer from them on the high ping at night to certain sites. I have emailed them since march 2nd week till today. Lazy to argue.

Phone issue, i also did not get any response from them, till i got pissed, lodged a case to KPDNKK , then only they replied with case number (sms) and replied to my question.

Super useless provider. Im waiting for Webe to see their plan , then decide.

port out la

MAXIS and Penipu Scammer tak berpisah.

TODAY (19/4) I RECEIVED A CALL FROM MAXIS APOLOGISED TO ME AND OFFERED ME RM21 TO COMPENSATE BACK ALL MY LOST. WHY? REASON IS SIMPLE. BECAUSE I ESCALATED THIS ISSUE TO MCMC SINCE MAXIS/HOTLINK DON'T EVEN WANT TO COMPENSATE ME A LITTLE WHEN I CONTACTED THEM VIA PM AND THEY ALSO TOTALLY IGNORED MY THREAD HERE.

THE FUNNY THING WAS THAT I TRIED TO BE NICE TO THEM WHEN I FIRST CONTACTED THEM VIA PM (BEFORE GOING PUBLIC AND THEN TO MCMC). AT FIRST I ONLY ASKED FOR RM5 WHICH IS TO COVER THE COST FOR ME TO CONVERT BACK TO MY ORIGINAL #HOTLINK PLAN. BUT THESE 6 FELLOWS (FAIZ, FIRDAUS, YANI, SAM, NICK, HAN) ALL ARROGANTLY REJECTED MY REQUEST. AND THEY CLAIMED THAT IT WAS ALL MY FAULT AND MAYBE ALSO THOUGHT THAT I WAS JOKING ABOUT THE PROBLEM I FACED AND I MADE UP THE WHOLE STORY.

SO? WHAT'S THE FINAL OUTCOME? THEY MADE ME (A LONG AND LOYAL CUSTOMER) ANGRY, THEY HAVE TO PAY ME RM21 (INSTEAD OF RM5), THEY LOST THEIR IMAGE/REPUTATION/CREDIBILITY (SINCE I MADE THIS PUBLIC IN LYN INSTEAD OF SETTLING IT NICELY VIA PM), AND THEY NEED TO REPORT TO MCMC AND ME (SINCE I HAD THIS RM21 CASE ESCALATED TO MCMC).

1 thing I dont understand, y they charge gst on share a topup.

>2016
>prepaid

lol

Post to their fb