I went to kl maxis center to ask whether I am egligible for the zerolution phone package.
The customer service told me that I will need a credit card to subscribe the plan.
They will deduct rm300 1st from my credit card,which is refundable once they confirmed the card is valid or something like that.
Without credit card I would not be able to subscribe zerolution.
I am confused right now.Didn't it stated no upfront payment and no credit card needed on maxis website for zerolution?

I went to kl maxis center to ask whether I am egligible for the zerolution phone package.
The customer service told me that I will need a credit card to subscribe the plan.
They will deduct rm300 1st from my credit card,which is refundable once they confirmed the card is valid or something like that.
Without credit card I would not be able to subscribe zerolution.
I am confused right now.Didn't it stated no upfront payment and no credit card needed on maxis website for zerolution?

Who is eligible for Maxis Zerolution?

You have to be a Maxis customer with good payment record in order to qualify for Maxis Zerolution. Upon signing up onto this program, we will perform a credit check to evaluate your credit rating. If you meet the criteria, you can immediately enroll into Maxis Zerolution and walk away with a new phone at RM0 upfront payment. We don’t need your personal documents such as proof of income, bank statement or names of guarantor. From your account history, we can tell you instantly whether you qualify for Maxis Zerolution or not.

For customers who do not qualify for Maxis Zerolution, you will only be able to purchase a phone with Maxis through our normal contract price offer or outright purchase at the retail price. However, come back after a few months and we can re-evaluate your eligibility to enroll into Maxis Zerolution to see if you have improved your credit rating.

For new customers joining Maxis for the very first time, you will need to wait for 6 months in order to build your credit rating. After 6 months, we can evaluate eligibility to enroll into Maxis Zerolution and see if you qualify for Maxis Zerolution.

For new customers joining Maxis from other operators, you can qualify for Maxis Zerolution too. During your port-in request, log in to your mobile service provider ‘s e-bill service and present your last 3 month postpaid bill from your previous operator with cleared outstanding and we can may allow you to enroll for Maxis Zerolution after the necessary credit eligibility checks.

From the their faq
So which customer are you?