QUOTE(HippyTony @ Dec 30 2016, 02:00 PM)
Do not mean to rub salt in your wound. Our mobile data roaming is expensive when in SG. Singtel offers to their subscribers SG $10/mth/1GB data roaming in MY.
On detailed check of my bill, I noticed Maxis charged me RM38 for 4 days PLUS an additional line under Roaming Calls & Data Charges for Singapore - Data Charges that show: [Operator: SingTel; Type: Internet; Qty: 25,400KB; Total (RM): 15.21]. Definitely looks very suspicious that they double-bill me.
Maxis call centre initially explained that the additional RM15.21 charge for data roaming was due to my usage exceeding the 500MB daily limit. I challenged them that as my data roaming was accidentally turned on & I have not been using data without wifi, I can't have used above 500MB in a day.
After checking, Maxis called back to explain that the way to interpret this Data Charge line item is: I used a total of 25.4MB of data via SingTel across the billing cycle, but, 4 of those days, my usage for the day exceeded 512KB (the threshold to trigger RM38 daily charge). The charge of RM15.21 is for the other day(s)' data usage that I did not hit the threshold of 512KB.
I can't refute their argument. But, the fact that they twist & turn to get a 'logical' explanation is sufficient to give one the impression of overbilling & as post-paid customers, the sky is the limit for such practices