I just called to Astro IPTV to cancel my account.
Reason - I have been calling them for more than 3 weeks and they still can't give an answer whether my internet speed will be upgraded to 100mbps.

I told them they charging me RM156 and I get 10mbps but if I use Time (same internet provider) I pay RM149 for 100mbps.

If you are already out of contract I suggest you also cancel.
After all, if they come out with new package then can still sign up again - some more new Router and decoder.

Sign up for Time at 100Mbps RM149
Sign up for Netflix HD RM42 (RM33 without HD)
Total = RM191

You get 100Mbps and much, much more Movies and Drama than Astro.
Also on demand, whenever you feel like watching, instead of following their schedule or having to record

With Astro Superpack 4 and 10Mbps you will pay more than RM270.
How ??


Only thing lacking is Sports, but (on the dark side) there is subscription to DirectTV ( https://forum.lowyat.net/index.php?showtopi...6313&hl=netflix )

Cut Astro off ! Let them wake up as they have been fleecing us all this while.

** Only problem will be getting TVB Drama

This post has been edited by zerko: Apr 19 2016, 10:47 AM

Thats the problem with Astro. Their business practice resemble Maxis - no thoughts of their existing subscribers. Only when customers start leaving and the matter becomes viral on the internet then they wake up.

I also called them for nearly a month. Standard reply - "In discussion...."
Ask them how long need to discuss, they replied unsure but in discussion....

I don't think they understand the meaning of the word discussion.

Not easy to give answer for your situation. If don't want Satellite reception then it's either stick to AstroIptv or those Android Box for illegal Astro.
As for Netflix, its already available in Malaysia legally, just go to their website to subscribe.

This post has been edited by zerko: Apr 19 2016, 11:10 AM

AstroIPTV clearly indicates TIME Internet 10Mbps at RM156.88 but now Time offering 100Mbps at RM149.

So who is the Fool here ? Astro being the fool and being shortchanged by Time or we the customers being the Fool for Astro ? If no longer in contract then TERMINATE Astro IPTV.

I called them a few times since late March and was informed in discussion everytime. Fed up, last week, I informed them I wanted to cancel.
Yesterday, they charge my Credit Card for another month. Today I called and they told me no record of cancellation request.

This time I made sure I had a reference number for the cancellation - but its still 30 days from today.

This post has been edited by zerko: Apr 22 2016, 02:14 PM

Actually it frustrates me as it's convenient to have Fibre Internet and Astro as a package but their current business practice of taking the customer as fools since they are "tied" to this convenience disgusts me.

Also their reluctance to issue/make known what their plans are after nearly a month other then "in discussion".

Their standard reply, since March, ..... "in discussion..."
I guess they need "many types" of discussion.

Most probably they are monitoring subscriber response - will Iptv subscribers still stick to them even though being charged RM156.88 for 10 Mbps for Time ?

This post has been edited by zerko: Apr 28 2016, 05:55 PM

They know you have no choice but to stick with Astroiptv so ..