TIME [OFFICIAL] TIME Fibre Broadband™ v3.o, 500 Mbps of rocket science
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 Aug 18 2016, 07:08 PM
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#1
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Junior Member
377 posts Joined: Oct 2013  
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TIME's connection is great! But not so much with their customer service. I came back from vacation last Tuesday to find out that my modem's LOS light is blinking red. Immediately called CS and was told that someone from their technical team would contact me in 24 hours. It's been 48 hours with no call at all.
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Aug 22 2016, 05:38 PM
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#2
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Junior Member
377 posts Joined: Oct 2013
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QUOTE(jjj2 @ Aug 18 2016, 10:11 PM) Hi, have they contacted you ? If not, pm me the report number to follow up. They finally contacted me just now. Again, even if the connection is great, the customer service is nowhere near okay regarding on-time delivery. Thanks.   |
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Oct 21 2016, 10:27 PM
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#3
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Junior Member
377 posts Joined: Oct 2013
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Anyone else got "throttled" download speed? A week ago I still got 5-10 mBps download (I'm on 300 mbps plan), but it's currently < 1 mBps. Even 40% of the time (I guess) is < 500 kBps.
 This post has been edited by vankodoq: Oct 21 2016, 10:29 PM |
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Oct 25 2016, 02:15 PM
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#4
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Junior Member
377 posts Joined: Oct 2013
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QUOTE(jjj2 @ Oct 21 2016, 11:03 PM) Pls test again Bro...last 2 days we detected a slow down too but now is normal. Thanks for the info. I'll test when I get back home. Thanks.  |
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Aug 25 2017, 07:29 PM
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#5
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Junior Member
377 posts Joined: Oct 2013
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Anyone else facing a downtime?
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