Hi guys , i had to remake an account on lowyat after having problems logging into my older inactive account. Anyways, i got TIME last friday and was a little disapointed with the tech guys as when they left my place, the wireless speed was around 160 to 180 ( my package is the 300mbs package). Anyways , i told them on facebook and their tech guy called me at 9.30pm and walked me through trouble shooting etc until 11.30 pm. Anyways, i managed to get 300mb on the LAN cable but still 100plus wireless. I wasnt too bothered with the wireless, 100plus should be sufficient enough as the LAN cable was important for me . Anyways , fast forward to today and now im getting around 7mbs on my cable @.@ ... tried calling them but no answer as always and i just shoot them an email. Btw my lan cable is connected to the router. So after reading the post above, i decided to register a new account and tell me experience as well because i feel that there might be a few of us who are facing the same problem.


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Can u share with us the procedure ? thanks in advance.

Almost 9 hours has passed and i have yet to receive any calls or notifications form their customer service rep.. still stuck with this lousy service.. man i regret the day trading my stable line for this TIME. All it has given me is stress and headache since 3 days ago...


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Hi bro,

Thanks in advance for helping me out. So i managed to talk to 2 TIME reperesentitive last night at around 9-10pm, both said they would refresh things from their side, but unfortunately still the same speed till today.
Below is an updated screen shot. Can u please guide me on which Screen shot are u exactly looking for ?
thanks again.



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Sorry for coming up as a noob, but can u guide me on how to reset the router ?

Thanks in advance .

for bro jjj2

This post has been edited by mystic_mac: Apr 26 2016, 04:16 PM


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thanks for your recomendations bro, i have gotten in touch with brother TXSim and he informed me that he would help me out when hes free

Alright guys, so here is the latest update.
TIME call center called me about 20 mins ago and for the 3rd time, they just reset things at their end ( ask me to close all and on back after 10 mins) , take screen shot of both wifi and cable and send to their email. For the 3rd time , they said they will get back to me the following day. I have a feeling , they either to lazy to go through the entire trouble shooting process or they are not bothered. Nvm, thanks to the few experts we have in this forum , i will start by following some of their suggestions and lets see what happens.
Wish me luck.

Alright guys, final update..
Bro @TXSim and bro @jjj2 managed to help me reset my router n modem along with its settings and finally i hve my normal speed back.
The people working at TIME call center should learn a thing or two from them.

Once again , i would like to thank them for their help !


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Unfortunately no because TM are smart. They officially bought all the Electric poles that u see outside your house on the roads. Infact, i read somewhere that they signed a contract with the government in the late 70s. The only place where TIME is available via landed property is in Cyberjaya only :'(

What to do... TM and the government Kamching already ... that is the definition of the word, ' Crony' .

And if u ask me, no way TM will ever share their lines with TIME because if u notice yesterday in our local news, the government promise 4G to sarawak in the following 5 years only ! ( until the following sarawak GE)
Say if open competition exist, TM will get slaughtered just like how Maxis is getting slaughtered after U-Mobile launched their new post paid rm70 plan. Even Celcom also had to introduce a new plan which is almost as similar to U-mobile's one.

Well, everything became back normal after resetting the router to factory default. What you need to do is that you need to insert a pin below the router ( there is a tiny hole there with a button inside ) and pin down the pin to the button for at least 10 seconds ( yellow light > blinking orange light > stable orange light > stable yellow light) .
If you dont follow the step as above, the router wont detect any connection and you wont be able to utilize the internet to insert the settings ( PPPoe username, password) into the router via 192.168.0.1/192.168.1.1.

I would like to ask if its safe to download everything without a VPN ?
Since we have faster speed now, do you think its safe to go on a ' wild' download spree? or do you guys think covering our asses with VPN is a must ? Because i remember reading back in 2013 that Singapore's broadband companies had to issue warnings and release info of their clients who downloaded those oscar winning movies after they claim copyright damages ( if im not mistaken, one of the movie was Dallas Buyers Club). Because trust me , once u guys get at least 100mbps or 300mbs, your fingers will become very itchy one and start downloading like MAD!

If yes, which VPN do you guys recommend ?

This post has been edited by mystic_mac: Apr 27 2016, 08:02 AM

yes u are 100% spot on, however im assuming that TIME entire team of workers is nowhere near as TM's who is part of a government body. That is the main reason why they are extremely reluctant to send workers over. For instance, i was facing some problems recently and instead of sending a technician over, they resorted to calling me every night and inquire on updates . I still think that those who opts to get TIME are in good hands especially if they are an active member here on Lowyat Forums as you can get help from some of the 'gurus' here instead. I eventually fixed my problems by getting brother jjj2 and TXSim help.

Hi guys, i just wanted to ask for those that are using TIME, which DNS are you guys using ? will it make a difference if we use say open or google DNS instead of Time's dns?

I was also a new user 2 weeks back (from UNIFI), i just registered my plan TIME 300, and they brought along a router, modem and a cordless telephone ( pay as u use ). All included in the plan although im not sure about 100mbps plan. I used the ' flexy- switch ' program from UNIFI to TIME so they will compensate me back the rm500 penalty that UNIFI charged me for breaching my contract with them.

Hope that helps to answer your question.

I feel like you will get a faster response if you go through agents instead of going through them online. At least i got a reply from my agent directly the next day ( installation date ) .

Yes u are right, i got the rebate of rm500 from them .

i am just wondering, is the rebate only applicable for UNIFI ( fibre ) users or are STREAMYX users also given the same treatment?

Thanks as always for your reply bro . @TXSim gave me the same advice as yours .

just wanted to share with you guys. Im happy with my TIME-300 plan.
As u can see in the picture below, by right, my download speed should be capped at 30MBps (300Mbps) but somehow TIME allows the flexibility to reach 35MBps (350Mbps) unlike TM whereby u will never even reach the plan you subscribed to , i.e 10Mbps plan , but only reach 5 or 6 Mbps.

Attached below is my STEAM pre-loading the up and coming game DOOM.

This post has been edited by mystic_mac: May 11 2016, 05:52 PM


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