Never sign any 2 years contract with any Telco. Once you signed, they basically don't care about you dy. Digi customer service very bad.

Example, you signed a 2 years contracts with RM800 saving on your phone. Say your original contracted plan is RM78 for 3GB data and 150min free call. Scenario 1, you have to pay RM120 every month due to insufficent data and free call minutes. Half year later, Digi or any other Telco come out with cheaper plan say, RM70 8GB with unlimited free call. So, basically you are paying RM50 extra for another 18 months which is equivalent to RM900. Scenario 2, you are light user, playing RM78, but another telco came out with RM28 plan with same data. So you are paying additional RM50 as well. That doesn't consider the telco's supp line only RM10 vs Digi supp line RM30. Scenario 3 , you found that you suddenly need additional data, due to streamyx or unifi always down, getting new gf, etc., but you are just stucked there because under contract, you can't upgrade nor downgrade.

Of course in some scenarios you may gain saving as well. Competition is stiff, especially more new players down the field. Phone plan will only become cheaper and cheaper.

So, think about it before you sign any contract. Before sign, very good, after sign, sorry la!

This post has been edited by teikseng: Apr 21 2016, 02:29 PM

Good luck to you all with Digi. I tried to port out but they keep rejecting without giving a valid reason. Always ask me resubmit. They are just playing us like a fool!

They gain in number of subscriber and started behave like their big taiko.

1. They are no different from Maxis. Once You signed with them, they just fool on you.
2. They commit something in email but can't fulfill.
3. They are consistently inconsistent in their statements. When asked reason why cannot port out, they always ask us resubmit. Sometime ask us resubmit immediately, later said 24 hours. Then change again.
4. They didn't fullfil their commitment. The helpline said they will call back but never do.

This post has been edited by teikseng: Apr 27 2016, 10:41 PM

Already done!

i still stuck with their 2 years contract plan for a RM78 package with 3GB data and 200 min. free call. Still got 5 months to go before contract end. When write to them to ask for upgrade to latest promotional plan, basically they only allow me to upgrade to certain more expensive plan. Sigh~~~~. When i call up and speak to them i can conclude that their CS really suck! Will say bye bye to them 5 months later.

This post has been edited by teikseng: Jul 13 2016, 02:16 PM

good decision!

With Contract, they treat you like their "Fixed Deposit" that they just basically leave you there and don't care.

Without Contract, they treat you like their "Equity" that they pay all their attention to.

With Contract, they treat you like a machine or a slave that generate money for them, you can't demand any thing from them.

Without Contract, they treat you like a customer that they want to make you happy whenever they can, customer always right.

This post has been edited by teikseng: Jul 19 2016, 05:34 PM