Hello there !

For mnp, you have to successfully port-in to onexox before you can purchase SP FAT10 / FATVOICE. It is not possible to subscribe to any of onexox offering if your number is not a registered and active onexox subscriber.

Different from new starter packs, whereby the numbers already belongs to onexox (in-system) and is waiting for activation thus able to subscribe to any season pass immediately.

For mnp, please do this:
1. Complete the mnp process.
2. After successful mnp activation, topup the required amount to subsribe SP FAT10 and/or SP FATVOICE

If you find the online purchase troublesome then I suggest finding an authorized deale near you to perform the mnp. The dealer will be able to assist/guide with your topups/subscriptions and attend to all your queries.

Thank you.

Hello there,

FAT10 and FATVOICE Season Pass remains valid until your number is terminated. If your number have validity until ex: 1/1/2020 then all Season Pass balance is also valid until 1/1/2020. If later you topup rm30 and the account validity extends to 31/1/2020 then season pass validity will also follow. If you also subscribe to 1 year extended validity to 31/1/2021 then again season pass follows this new validity.

Yes, you are correct with the mnp steps .... except that when you successfully mnp 1st time to onexox, you will immediately get 28 months validity (no need to wait for it).

Thank you.

Hello there !

Yes, you are correct ... The tnc is referring to Special Season Pass FAT for new subscribers (starter pack or mnp) which can only be bought within 10 days of activation/registration.

Normal daily season pass is always available for purchase by existing subscribers.


Thank you.

Hello there !

There was a technical error affecting a few systems that occurred this morning which lasted until about 12:35pm/12:40pm ... I was only made aware of the technical error an hour ago but I do not know which area was really affected.

I suggest that you check your calling records against FnF number list in the self-care website. If there is any discrepancy, please lodge a report with customer service at 12273. It is not the amount that matters. Your report will help them identify weaknesses or errors that they are unaware and correct them. This helps prevent such issue (even minor ones) from affecting others.


Thank you.

p/s: FnF becomes active immediately after successful registration.



This post has been edited by Oppa.OneXOX: Jul 17 2017, 01:00 PM

Hello there !

Yes, the 500MB/30days data plan is available for subscription (and still is). Please refer here : http://corporate.xox.com.my/plans/fat-mobile-internet/

Thank you.

Hello there !

There is 3 categories of Season Pass:

1. Special Season Pass FAT for new subscribers : available only within 10 days of new number/mnp activation/registration.

2. Happy Hour Season Pass FAT : availability is usually every Thursdays but may also be offered on certain days as decided by XOX.

3. Daily Season Pass FAT : available for purchase anytime, please refer to http://onlinestore.xox.com.my/seasonpass/seasonpass.php


Today's (19/07/2017) Happy Hour is Season Pass FAT 5GB@RM30 available from 12:00pm until 11:59pm. To subscribe send SP HD5 to 22111 / 23388


Thank you.