Hi All,
Just want to share about MOW information that i get from Maxis CS.
Due to my low usage pattern when i'm overseas, MOW is not suitable for me, i only need Pay Per Use.
However, like most of the maxis customer, i also being charged rm 38 for few sms that i have sent out to my family to inform that i have arrived safely.
After googling for sometime, i have found out information about being included in the whitelist (from this post Kudos to Lowyat).
So i began to contact maxis to get my number to be include in the whitelist, finally after 7 working days, they confirmed that my number has been included in the whitelist.
However, when i started to sent out few sms from overseas, i still got sms telling that MOW has been activated.

After long chat with the Maxis CS, this is the information that i have

MOW will only activate when you are connected to Maxis Roaming Partner
Singapore - SINGTEL
Indonesia - TELKOMSEL / HUTCHINSON
Thailand - AIS 3G / True 3G+
Myanmar - OREEDOO
Brunei - DST
Philippines - GLOBE PH
Cambodia - SMART / HELLO
Laos - TIGO / LAOS / BEELINE
(Note: i got this information from Maxis website, not sure whether this is the right operator or not, do correct me if i'm wrong)

Next what is difference between being in the whitelist and NOT in the whitelist
NOT included in the whitelist
- MOW will activate if you are connected to Maxis Roaming Partner
- You ONLY can connect to Maxis Roaming Partner (You are not able to manually connect to the other Operator)

Included in the whitelist
- MOW WILL STILL ACTIVATE if you are connected to Maxis Roaming Partner
- For Pay Per Use, you need to manually connect to the Operator that not belong to Maxis Roaming Partner

This post has been edited by mugen_jon: Mar 5 2017, 10:22 PM

For example in Singapore, Maxis roaming partner is SingTel.
Has anyone managed to manually roam to M1 or Starhub?
If Maxis has no agreement with M1 and Starhub, how do they settle the roaming charges?

Good question.

Anyone can share more detail?

This post has been edited by mugen_jon: Mar 6 2017, 02:59 PM

Yes, I have managed to roam with M1 or Starhub and in Thailand without the MOW roaming partner.

I think Maxis have agreement with M1 and Starhub but just that their agreement is on per use basis and not like SingTel on unlimited basis. Probably Maxis negotiated better deals with their MOW partners in ASEAN countries.

Thank you for your input and confirmation on non roaming partners.
When I went to Singapore, I straight away bought a Tourist pack to use.
Dare not use my Maxis number there.
Anyway, Whatsapp still can use the Maxis number for correspondence.

it is confirmed, and the charges are the standard roaming charges.
The agreement is for the oneworld to be activated on singtel. Not other telco.
Hence if you are roaming on singtel, you cannot run away from the oneworld policy.

Thanks. As long as I can roam to other telcos that don't charge me RM38 a day.

***king scammer maxis

today i just kena this RM38 by just making 1 call from sinkieland, too late knowing this topic exist.

gonna start looking for other telco.

doesn't matter how 'great' maxis reception are, i won't tolerant scam.

i kena worst, i answered call and kena RM38.

it's funny how there's "safety tier" for making calls but not for receiving calls.

Damn, I just got charged RM38 for answering a short call as well. Totally forgotten about charges that will be incurred when receiving calls.

Hi! Thank you for choosing Maxis!!