QUOTE(Human Nature @ Mar 17 2016, 11:02 AM)
Posting on separate post.
Update on my case of being charged the statement fee. From HLconnect, the staff claimed that I have requested for both hardcopy and softcopy. When I asked them to furnish proof, the next reply is asking me which transaction that I want to extract. I have already sent 3 post telling them to revert the fee but all skirted the question.
Damn it, can't the staff read and understand properly before replying nowadays.
So I wanna check, any of you guys receiving the usual monthly hardcopy statement without being slapped with the fee? Wanna confirm whether the fee is for the normal hardcopy statement or extra printing request.
I am only interested in softcopy. So, never charged for statement.
Agree on the mangkuk staffs - I sent in query on my transaction. Was told to provide my email for reply. Don't understand why they can't reply on the message they replied to me. Anyway, to provide them the email, I need to compose a new query. So I did and provided the email. Then the CS replied again saying to get the info breakdown, I need to provide them email. I got so frustrated I copy the whole thread of message asking them how many times they want the email. Then only finally the read the content carefully. But then, they reply in the inbox of HLB Connect. Why the hell did they ask for my email in the first / second place anyway??!
This went about for more than a week, with each reply from them taking 2-3 working days. And the last one, almost 2 weeks.
This post has been edited by laymank: Mar 17 2016, 11:13 AM