My credit card was stolen and call to report it. So the automated answer said press X to report lost or stolen card, press that number wait for few minutes and was told everybody is busy, and I should call later or can continue to wait.

Since it's credit card that can be use (cashier rarely check signature) I opt to wait. How long? around 30 minutes.

I think if maybank can't prioritize lost/stolen card report over other call or they just suck at it, it's better not to lose you credit card. a lot can be bought in 30 minutes.

citibank took less than 3 minutes to get to operator.

for card replacement, bonuslink and prudential sent with normal post and received it less than 3 days. still no news for my maybank replacement card. guess they have no idea without card they will have no income.