Has anybody tried calling their CS recently? My colleague has been trying to call them every day for a week and lines are still busy...She has tried the VS/Plat hotline and also general CS hotline. I also helped her to call VS/Plat and was put waiting for so long until I gave up. Then switched to general CS and the recorded IVR said high calls volume and asked to call back again then hung up.

In the end, I gave her Maybank email address and she sent them an email instead. I have never encountered this though. Usually when I call the VS/Plat line, it only put me on hold max 3-5 minutes and will be answered by CS.

Terrible service...