Jun 14 2016, 11:00 PM
QUOTE(badai @ Jun 14 2016, 01:44 PM)
My credit card was stolen and call to report it. So the automated answer said press X to report lost or stolen card, press that number wait for few minutes and was told everybody is busy, and I should call later or can continue to wait.
Since it's credit card that can be use (cashier rarely check signature) I opt to wait. How long? around 30 minutes.
I think if maybank can't prioritize lost/stolen card report over other call or they just suck at it, it's better not to lose you credit card. a lot can be bought in 30 minutes.
citibank took less than 3 minutes to get to operator.
for card replacement, bonuslink and prudential sent with normal post and received it less than 3 days. still no news for my maybank replacement card. guess they have no idea without card they will have no income.
Since it's credit card that can be use (cashier rarely check signature) I opt to wait. How long? around 30 minutes.
I think if maybank can't prioritize lost/stolen card report over other call or they just suck at it, it's better not to lose you credit card. a lot can be bought in 30 minutes.
citibank took less than 3 minutes to get to operator.
for card replacement, bonuslink and prudential sent with normal post and received it less than 3 days. still no news for my maybank replacement card. guess they have no idea without card they will have no income.
QUOTE(cappuccino vs latte @ Jun 14 2016, 09:45 PM)
The call waiting time seems taking longer. I made a call yesterday noon to enquire a transaction also took 15 mins. Last time I remember always pick up instantly. There is machine voice repeatedly remind me to use other channels due to high utilisation. What wrong with Maybank now a day?
Really that bad? I haven't call them for a long time, but last time they are quite fast and one of the best CS (compared to other banks). But my experience is that it is normally easier to get through when you call during early morning (8am~) or late night (10pm~).
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But manage to get it after requesting the TAC through the mobile app. 
Almost missed my CC payment. 
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