I'm with Maxis since 2000 - owing two primary lines with spending exceeding RM400 per month. Their marketing failure and arrogance managed to pissed me off and there are no benefits at all as their loyal customer for over a decade. Ported to DiGi today.



This post has been edited by kianwee: Mar 29 2016, 06:46 PM

Here's my story. I contacted Maxis Customer Service yesterday and requested them to switch to the RM88 7GB/Unlimited Call plan. I gave them a choice - offer me that plan or I port out. They insist that plan is offered to "selected customer" only and I'm not one of them.

So today I walked into DiGi and ported out of Maxis. Less than 3 hours later, a number called me (+60 3 2856 6000). I missed that call. It kept calling every few minutes until I finally answer it. Guess who? "Maxis Loyalty Department". I never heard from them during my 16 years stay with Maxis and 3 hours after I ported out, they called me.

A very desperate sounding guy told me all about their RM68/RM88 plan now and offer me to change. I told him "sorry bro, I gave you a chance to offer me that plan yesterday but you turned me down, and now that I've ported out, you called me?" He try to explain that this call has nothing to do with the porting out.

I insist hard of rejecting their offer and his tone changed immediately and hung up the phone.

Again, Maxis failed big time. Pissed me off and they lose a long serving customer with perfect payment record. Bye Maxis.

The process took less than 15 minutes to port to DiGi. Porting out will take 1-2 days. Just need to pay one month upfront in cash which will be deducted against your first month bill. Cash in case porting out failed for some reason and they will refund you the deposit in cash. Good luck.

After you receive that last SMS, your DiGi line activated?

This post has been edited by kianwee: Mar 30 2016, 11:58 AM