I'm from Sabah and now Maxis got special offer for all Sabah & Sarawak users and I don't know what exactly is the offer because Maxis is telling me there is a RM30 discount on my plan and my friend told me that Maxis told her the offer is 2GB extra data for her.

I'm very pissed off about Maxis earlier my friend decided to change her Maxis postpaid line to the Celcom postpaid plan which come with 10gb Data + unlimited calls. So once Celcom started to port her line, Maxis directly call my friend to counter offer her with this plan below

Offer 1 : Free Samsung Note 5 + RM 128 monthly + 5GB Data + Unlimited Calls & Sms + 2 Years Contract  (She rejected this offer)
Offer 2 : RM 88 monthly + 8GB Data + Unlimited Calls & Sms + No Contract (She rejected this offer)
Offer 3 : RM 68 monthly + 5GB Data + Unlimited Calls & Sms + No Contract (She say consider first please call back after 1 hour)

1 Hour passed.....

Maxis called back and she reject one more time on that offer with the reason she promised Celcom to sign with them.

Once again maxis offer her with this

Offer 4 : RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (and finally she say yes and proceed with this plan)

I'm so damn pissed when I heard this. I'm loyal Maxis customer for almost 10 Years with 5 Numbers under my IC and paying much more than my friend I didn't get such offer from Maxis and once I call them I questioned them about the plan that my friend received upon her termination and change to Celcom.

Maxis Customer Service buat bodoh there say they don't know anything about that and they can do nothing and can't give me the same offer. Maxis continue says that my friend is the selected customer group for this good plan. So I questioned again how do you guys do selection? If in terms of years staying with Maxis I'm more than her, if saying usage per month I also much more than my friend. So on what basis they select their customer that can entitled to such cheap plan? Is it base on customer group who wanted to terminate the service so they are selected and I need to perform termination on Maxis and change to Celcom only they can offer me? The CS keep saying no no no.. and continue say they can't do and dont know what can they do.

This is my main line plan

RM 188 monthly + 7GB Data + Unlimited Calls & Sms + No Contract

VS

RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (My friend plan)

This stupid Maxis is treating their loyal customer like "Water Fish" / Idiot and I decided to quit this stupid Telco and also posting this so anyone is still using Maxis out there can read on how Maxis treating us like "Water Fish"

And there is special promotion for Sabah & Sarawak Maxis customer with RM30 discount on plan / 2GB extra data I don't know which one is true but both are telling by Maxis Customer Service. So if West Malaysian you felt unfair you can try to call Maxis and ask is this some kind of not so 1 Malaysia? Why East Malaysian getting better offer than West Malaysian.

No wonder Maxis boss can always remain at Malaysia top 3 richest man because there is too much "Water Fish" like us give donation to him.

Bye Maxis for letting me know how stupid am I this 10 years and how expensive you are.       

Updated 10/03/16

called maxis again about balance to pay and check bill before i port out properly and I found that
my account still have a deposit of MYR 1200 inside.. I totally forgot about this deposit that I paid
many years ago. So I asked Maxis now all your plans don't require deposit anymore and why aren't
you refunding the old deposit to us? Maxis CS say you can only get refund up on your termination
of service with Maxis. I was like WTF now all no deposit but you still holding my money and don't want
to pay me back and say only terminate can refund deposit. FCK!
Update Again..

Just now went to settle my latest bill with Maxis so I can port out to Celcom and I heard the counter beside me porting in a digi customer and offering the RM68 plan with 5GB + Unlimited calls & sms. So I ask that counter CS what is with this RM68 plan then he say that this is the latest plan that Maxis going to launch tomorrow. Then I don't give shit about what he saying and left after I did my payment.

here is my new Celcom Sim Card! I don't give a shit if they really launch the RM68 plan tomorrow because they treated their customer like idiot and i don't feel like staying with this Maxis anymore.



Maxis! Give me my fucking deposit worth of RM1200.00 because you told me there is no way I can get back unless I terminate the service.
Update 11/03/16

Maxis "Loyalty Department" CS just called and offer me the RM68 + 5+2GB(Sabah Sarawak Offer) + Unlimited Calls & Sms.

Then I questioned them that why I call in and request this promotion and I confirmed I'm a Maxis One Club Member + 10 years with Maxis why I dont entitle to this plan. They keep saying this is for invitation only.
And only for loyalty member. So once I asked again not because i ported out to Celcom so you give me this call? He answered NO with full confident.

So now they called me and counter offer me after I ported out to Celcom. So fucking efficient. When I reject the offer, they start defaming Celcom giving numbers don't know from where saying Celcom 4G Sucks.
Maxis is the best this and that.

After all the bullshits i got from them i insisted and say no. Then he sounds pretty pissed and ask WHY SIR WHY SIR.. I answered : Because I don't feel like staying with Maxis anymore you guys played with your loyal
customers. Then he started everything all over again..

I stop him halfway and say Decision Made. Bye Maxis. Then baru he gave up..

the number i got is from 03 2856 6000 which I Believe is their so called Loyalty Department. LOL!

anyone who want to try their luck can try calling this number and see if they can give you the same offer!

Bye Maxis and Here I COME CELCOM!

Call *123 to complain just now and said most of my friends received the RM68 and RM88 offer once they mentioned wanted to port out. Then the customer service officer explained to me that the offer only to dedicated customer and called Loyalty program.

Then I mentioned, I been with Maxis for more than 10 year and still not loyal enough? And said that it was unfair that all my friends received this offer while they monthly payment also same as mine. Then the officer hold my line and inquire his superior.

After that, he mentioned will put my line into the special "List" and the team will do analysis and bla bla bla then only will call back me but he can't confirm when can I receive the call.

Wait till tmr see when they will call back or not...hmmm

I just gave a call back, and they told me that I am under the category for the offer of RM118 only
The RM88 is for those that have "good record" (payment on time, etc etc)
So I rejected their offer

Should I try to port out to get better offer? To be honest, I think Maxis coverage and network (call/internet) is the most stable in Malaysia, but price is the most expensive too.

At a period, I really consider to port to Celcom but consider their customer service quality really bad when I call to find out more.

How you determine as an Elite member to eligible to these package?
- Hotlink since 1997.
- Postpaid since 2001, 15yrs+.
- MOC member.
- MOP158 x1 main + MOP128 x1 main+ TM28 x1 main + SM30 x1 supp + Zerolution only RM93 x1 (Average monthly bill RM550-650).
- Never late payment in 15yr+, only 1-2 times late for few days coz changing credit card.

I really pissed off when I heard Maxis giving special package to others without a standard criteria(s). So should I try to ask them in advance/politely like what other forumer did? If I really fck them, I will make sure I will never return to them anymore. Please advise or give case studies. Thank you.

I know that feeling. Ported over to U Mobile since July last year and had been enjoying low monthly bills ever since. Used to pay about 170 monthly, now my bills about 80 only! Best thing is I got more data now and my YouTube is Free (certain time of the day).

They offered me RM188 for 15GB. Currently using RM158 for 5GB. Ask them if they can offer me another cheaper plan, they said none. They can only offer me more expensive plans because it is good for business. This stupid plan of theirs in the long term will eventually lead to their downfall.

I concur with this. I have a Celcom line as well. Same goes for any operator. I just don't turn on data roaming.

Not too bad. Maybe also plan 128, 158, 188 with 15gb, 20gb and 25gb respectively.

And additional one share sub lines at rm38 each. All one plans to come bundled with Spotify premium and 15gb music streaming

dream on guys.. dream on~!! i dont think maxis would lowered themselves to this level.. but probably around 10%++ on the monthly charges on top of what currently other telco is offering with similar data quota, then that sounds more realistic..

My recommendation to Maxis is to introduce new plans 68, 98, 128, 154, 254.

Plan 1 Rm68 with unlimited calls and sms with 5gb data and can be carried forward to the next month up to 500gb

Plan 2 Rm98 with unlimited calls and sms with 10gb data and can be carried to the next month up to 1000gb

Plan 3 Rm128 with unlimited calls and sms with 20gb data and can be carried to the next month up to 1500gb

Exclusive plan Rm154 with unlimited calls and sms with 35gb data and can be carried to the next month up to 2000gb

Super Deal plan Rm254 with unlimited calls, sms and data.


But this carry forward will be forfeited if they port out or terminate the plan. So Maxis customers will be loyal coz they want to save the internet data that they have accumulated. But at the same time Maxis lose nothing coz they actually have already paid for the data. This can help maintain Maxis customers.

And those with contract must pay penalty if they want to convert to this plan (Celcom Gold 80 also has this condition).

Give opportunity to all current subscribers and those from other service providers to port in to maxis until 30th June (similar to Celcom but celcom up to 31st May).

This way they can stop this problem.

Trust me on this Maxis

Always been a loyal Maxis user due to their (well... it used to be) superior network. I've been using Digi broadband recently and found that their speeds are actually on par with Maxis.

With that in mind, I'm paying RM50 for 2GB (RM25 per GB) of data, Digi is offering RM78 for 7 GB (RM11 Per GB).

GST +6%, but my salary no +6%, money hard to earn, so seriously considering to port.

i m surprised this thread is still active. anyway my 2 cents. maxis doesnt give a shit, if it did this problem wouldnt have happened. THEN as a form of "damage control" they did a public statement and promise to give more to their existing customers. 

BUT i fear this is definitely not enough. they can give a "lot" to many customers but they are not giving them VALUE. you give the same upgrade to a person using maxis for 1 year vs a guy using for 10 years with 3 lines,  same or not? 

some ppl somewhere will be butthurt. especially when they find out that newer better plans are available but maxis is very happy to silently leave you with your crappy plan. THIS is the main cause of outrage. 

either way, giving more is one thing, requesting less payment is another. i see no reason to go with maxis.

tbh i used to be a maxis fanboi. my friends would ask, y u still using maxis? digi/umobile much cheaper blablabbla... and got more stuff blablabla...  the most i can tell them that time is, BUT THE LINE BETTER IN MOST PLACES.... now? digi is very competitive. i will follow you

My recommendation to Maxis is to introduce new plans 68, 98, 128, 154, 254.

Plan 1 Rm68 with unlimited calls and sms with 5gb data and can be carried forward to the next month up to 500gb

Plan 2 Rm98 with unlimited calls and sms with 10gb data and can be carried to the next month up to 1000gb

Plan 3 Rm128 with unlimited calls and sms with 20gb data and can be carried to the next month up to 1500gb

Exclusive plan Rm154 with unlimited calls and sms with 35gb data and can be carried to the next month up to 2000gb

Super Deal plan Rm254 with unlimited calls, sms and data.


But this carry forward will be forfeited if they port out or terminate the plan. So Maxis customers will be loyal coz they want to save the internet data that they have accumulated. But at the same time Maxis lose nothing coz they actually have already paid for the data. This can help maintain Maxis customers.

And those with contract must pay penalty if they want to convert to this plan (Celcom Gold 80 also has this condition).

Give opportunity to all current subscribers and those from other service providers to port in to maxis until 30th June (similar to Celcom but celcom up to 31st May).

This way they can stop this problem.

Trust me on this Maxis

what about like this

100k port out paying RM300 each = $30M instant revenue.

next month launch MOP128 with way better package 8gb+8Gb with unlimited call including 1300, 1800 and burung hantu .. 50k coming back
50K x 128 = $6.4M

that a whopping $36M in 2 months time... lol

those waiting for porting out hv to wait until new package.. it is not wise to do now as Maxis know they hv to do something to retain their customer.
the celcom package is extend until 5/31 ... if end of month the package by maxis is suck, then sama sama potong la 

I never post anything before in the net but this time can't resist to chip in my thought for this topic. I've been Maxis postpaid user since 2004 and only missed their payment twice if remember correctly. The last package I'm subscribing was RM50/month for 1GB data.

Last year, I've moved down to Semenyih and their coverage is bad. In the same time, I was recommended to have a look at UMobile packages which they're having promotion at that time. My wife and my daughter without hesitation change to UMobile and they are both satisfied with their service. I'm still hesitate for the changes as I'm a 'loyal brand' person. After a while, I couldn't resist for the changes as my both wife and daughter enjoying their smooth internet coverage and I'm still stuck with the 'E' coverage service.

I took the P70 plan (7GB + unlimited calls) and I never regret for the changes since then. Now their plan temporary upgraded to 15GB by end of June 2016. But you must admit if both services available in 4G area, Maxis do perform better in term of data smoothness.

The point I want to point out here I do feel Maxis do treat me like Water Fish / Idiot (I do agree with the first posting by jackson5759). Let us unite and teach them a lesson and make Maxis the first company in Malaysia to 'gulung tikar' because of consumer power. The next we should look into is their another parent company, Astro.

And to top up more fuel:
  latest insider info.
http://www.malaysianwireless.com/2016/04/u...-31st-december/

If no coverage in my area,no point if i can get so much data.

What's! The hell wrong with Maxshit

First they set double standard between new customer and old customer....& areas

Now they DISCRIMINATE their customers between Maxshit 1 & Surfmore with others packages.

Why this Maxshit 1 & Surfmore entitled the FREE 3 GB for 45 days....and those others package totally not entitled?

If i not mistaken, Maxis One Plan only kick of last year....and they awarded them instead of those with them for many years....I really DON'T understand....

See 2day Star Paper ....how important of loyal customers to a company (On Maxis)

Is this because Maxis User from the others package started the rebellion SO they are punished for it. Why there is this such of DISCRIMINATE your customers...... they also paid too...

Can someone enlighten me on this?

My recommendation to Maxis is to introduce new plans 68, 98, 128, 154, 254.

Plan 1 Rm68 with unlimited calls and sms with 5gb data and can be carried forward to the next month up to 500gb

Plan 2 Rm98 with unlimited calls and sms with 10gb data and can be carried to the next month up to 1000gb

Plan 3 Rm128 with unlimited calls and sms with 20gb data and can be carried to the next month up to 1500gb

Exclusive plan Rm154 with unlimited calls and sms with 35gb data and can be carried to the next month up to 2000gb

Super Deal plan Rm254 with unlimited calls, sms and data.


But this carry forward will be forfeited if they port out or terminate the plan. So Maxis customers will be loyal coz they want to save the internet data that they have accumulated. But at the same time Maxis lose nothing coz they actually have already paid for the data. This can help maintain Maxis customers.

And those with contract must pay penalty if they want to convert to this plan (Celcom Gold 80 also has this condition).

Give opportunity to all current subscribers and those from other service providers to port in to maxis until 30th June (similar to Celcom but celcom up to 31st May).

This way they can stop this problem.

Trust me on this Maxis

If i were Maxis CEO i will appointed u as the company’s Head of Consumer Business replace Mr. Dushyan Vaithiyanathan

A very well plan.

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So... What do you want to say now?

Not mine. And removed account & mobile number anyway, so no harm to anyone. Except to Maxis of course... But no one cares about them