I'm not sure what Maxis is thinking currently with his competitor offering much more attractive packages with affordable price. Been a loyal user for maxis for a very long time but this time I had to let it go and jump to Celcom.

They really have nothing good to offer now, even their broadband internet plan is going down the road with the expended coverage from Time and UniFi.

The only ones remain in Maxis are those existing customer from zerolution and those who are still bounded by contract.

wow, if you are willing to go into that extend, then surely there is no more hope for MAXIS.

Their loyalty program is stupid (seriously), only call up to selected existing customer. What's the point of it while other teleco are offering their plan openly to every customer.

I remember the day I request for cancellation and switch to Celcom, they said I have to pay for penalty, I told them I have been using this number for more than 8 years, what penalty? Then they claim that they will automatically renew the contract every 2 years (apparently, they claim that they can renew the contract without your consent). Have to go through a serious and rather tiring process to finally "talk" them to let me switch to Celcom (because I want to remain my phone number).

This! I've been overcharged by Maxis for several times, every time also need clarify with them on Maxis Center, only then they say "oh, it was a mistake"...
blardy hell think we really have a lot of time, every few months also need to come to Maxis Center to clarify their invalid charges

I don't think there is a auto renewal policy written on the contract.
I was subscribed to their 2gb data plan + phone calls back in the days, didn't really upgrade to their further plans because I have 2 lines (my main data plan is Digi).

I believe they are using "scare tactics" to avoid customer for being ported out to other teleco. If they really have the proof of "auto renewal" I don't think they will let me go that easily without any penalty.