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fkinmeng
post Jan 17 2018, 01:48 PM

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QUOTE(QuickFire @ Jan 11 2018, 12:32 AM)
I recently ported over from Digi to the Maxis One plan with a supplementary line. RM 128 + 48 for the supplementary line. After a couple of months I noticed that my bill reduced drastically, and on the bill I saw this "Mobile MNP MGM Rebate RM64" discount. Anyone know what it means? Because I ported over from another network?

Is the discount permanent or temporary?
*
please share more here.

QUOTE(Maxis @ Jan 13 2018, 04:47 PM)
---PMed---
*
why pm him? share here la.

got what secret discount again? doh.gif
Maxis
post Jan 17 2018, 04:40 PM

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QUOTE(fkinmeng @ Jan 17 2018, 01:48 PM)
please share more here.
why pm him? share here la.

got what secret discount again? doh.gif
*
Hi fkinmeng,

The MGM rebate is "member get member" referring promo launched by Maxis.
You may enjoy up to RM500 rebate by referring your friend to sign up for Maxis service.

For more info, you may refer to our website at http://www.maxis.com.my/en/personal/referfriends.html link.

TQ
brother2250
post Jan 23 2018, 07:59 PM

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I believe Maxis fiasco is still very arrogant and never learn from the unfair treating lesson in the year of 2016.

Few days ago, I just noticed that Maxis is offering the home broadband promotion 30Mbps with RM139. Any customer signing a contract will entitle the below extra new products and services.
- A free better quality Wifi router (black color) vs the older one is (black & white color)
- A free DECT phone
- Unlimited voice call to ALL fixed and mobile networks
- Unlimited iflix access
- Maxpert consultation

Currently, I need to pay the exact amount every month but then only have the 10Mbps speed with NO extra services and better quality product benefits. Therefore, I did chat with the Maxis Customer Service (CS) to check and confirm whether I am entitled for this promotion, since my home broadband service the contract has yet been ended (had already paid for a year, another one year contract remaining). The CS replied with a positive feedback said "CAN" and advised me to visit any Maxis service centre for the upgrading.

Today, when I reached at the Maxis CS centre to request for the upgrade, I was being told that I can only upgrade to 30Mbps with having only the unlimited voice call and iflix access. I am
- Not allowed to replace a better quality wifi router
- No free DECT phone.
However, the current contract will still need to revise and re-bond for 24 months.

It then immediately popped up in my mind, I feel like again Maxis is shamelessly to discriminate and treat the existing customer unfairly. Maxis is so cunning to practice a double standard for 2 group of users that having similar services.
- The existing end user is not being notified for the upgrade. There is no received of promotion notification, letter, SMS and email to inform the existing end user for the upgrade. Base on each existing end user self awareness to request for the upgrade. If the end user did not aware of this upgrade he/she will have to continue paying more (RM139) with less services (10Mbps speed only) and without having the new hardware product benefits until the end of contract period.
- However, if the existing customer does go for the upgrade, he/she will be treated unfairly versus to the new contract signing user. His/Her upgrade is ONLY entitled for services upgrade, new hardware product benefits are not entitled.
- I then questioned Maxis CS, since the existing customer is ONLY allowed for the services upgrade, then why must to renew the existing contract to another 24 months, indeed Maxis should continue execute the remaining months. I then reemphasized if you are insisted to bond the contract for another 24 months then as a customer we should also entitle the new hardware benefits such as the wifi router and DECT phone. The CS replied “NO” it is only for new contract customer. For the existing customer the only way to entitle the hardware is to terminate the current contract with paying the RM500 penalty and then resigning a new contract. Then I answered to the Maxis CS as I had already paid for a year (RM139 x 12) is more than enough to cover the RM500 and don’t forget you are going to renew the contract again for another 24 months. You know what is the Maxis CS reply? This is our T&C during you signing up the contract…….to me this way of arrogant answering seem like they are licensing gangster to operate the business in Malaysia.
- I then continue question the Maxis CS, since Maxis is offering the exact same services to new and existing customer, why the existing customer is being treated so unfairly? The CS is speechless and can’t answer me directly. After that, the CS just redirected me to approach the marketing team and suggested me to write email Maxis.

From the above incident, I can conclude that Maxis such a big corporation, the CS is so unwell trained and acted unprofessionally, also Maxis marketing strategy has no business etiquette that treating the existing customer no value to them, therefore all of usare being treated unfairly versus to the new customer.

uncle08
post Jan 23 2018, 08:26 PM

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QUOTE(brother2250 @ Jan 23 2018, 07:59 PM)
I believe Maxis fiasco is still very arrogant and never learn from the unfair treating lesson in the year of 2016.

Few days ago, I just noticed that Maxis is offering the home broadband promotion 30Mbps with RM139. Any customer signing a contract will entitle the below extra new products and services.
- A free better quality Wifi router (black color) vs the older one is (black & white color)
- A free DECT phone
- Unlimited voice call to ALL fixed and mobile networks
- Unlimited iflix access
- Maxpert consultation

Currently, I need to pay the exact amount every month but then only have the 10Mbps speed with NO extra services and better quality product benefits. Therefore, I did chat with the Maxis Customer Service (CS) to check and confirm whether I am entitled for this promotion, since my home broadband service the contract has yet been ended (had already paid for a year, another one year contract remaining). The CS replied with a positive feedback said "CAN" and advised me to visit any Maxis service centre for the upgrading.

Today, when I reached at the Maxis CS centre to request for the upgrade, I was being told that I can only upgrade to 30Mbps with having only the unlimited voice call and iflix access. I am
- Not allowed to replace a better quality wifi router
- No free DECT phone.
However, the current contract will still need to revise and re-bond for 24 months.

It then immediately popped up in my mind, I feel like again Maxis is shamelessly to discriminate and treat the existing customer unfairly. Maxis is so cunning to practice a double standard for 2 group of users that having similar services.
- The existing end user is not being notified for the upgrade.  There is no received of promotion notification, letter, SMS and email to inform the existing end user for the upgrade. Base on each existing end user self awareness to request for the upgrade.  If the end user did not aware of this upgrade he/she will have to continue paying more (RM139) with less services (10Mbps speed only) and without having the new hardware product benefits until the end of contract period.
- However, if the existing customer does go for the upgrade, he/she will be treated unfairly versus to the new contract signing user. His/Her upgrade is ONLY entitled for services upgrade, new hardware product benefits are not entitled.
- I then questioned Maxis CS, since the existing customer is ONLY allowed for the services upgrade, then why must to renew the existing contract to another 24 months, indeed Maxis should continue execute the remaining months. I then reemphasized if you are insisted to bond the contract for another 24 months then as a customer we should also entitle the new hardware benefits such as the wifi router and DECT phone. The CS replied “NO” it is only for new contract customer. For the existing customer the only way to entitle the hardware is to terminate the current contract with paying the RM500 penalty and then resigning a new contract. Then I answered to the Maxis CS as I had already paid for a year (RM139 x 12) is more than enough to cover the RM500 and don’t forget you are going to renew the contract again for another 24 months. You know what is the Maxis CS reply? This is our T&C during you signing up the contract…….to me this way of arrogant answering seem like they are licensing gangster to operate the business in Malaysia.
- I then continue question the Maxis CS, since Maxis is offering the exact same services to new and existing customer, why the existing customer is being treated so unfairly? The CS is speechless and can’t answer me directly. After that, the CS just redirected me to approach the marketing team and suggested me to write email Maxis.

From the above incident, I can conclude that Maxis such a big corporation, the CS is so unwell trained and acted unprofessionally, also Maxis marketing strategy has no business etiquette that treating the existing customer no value to them, therefore all of usare being treated unfairly versus to the new customer.
*
fyi, Maxis Fiber Internet is now package RM119 already.
brother2250
post Jan 23 2018, 11:36 PM

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QUOTE(uncle08 @ Jan 23 2018, 08:26 PM)
fyi, Maxis Fiber Internet is now package RM119 already.
*
ya I know, that is why i went over to their service center upgrading to 30Mbps with paying the same amount monthly. End up being discriminated and treated unfairly.
cyjey
post Jan 24 2018, 04:18 AM

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QUOTE(brother2250 @ Jan 23 2018, 07:59 PM)
I believe Maxis fiasco is still very arrogant and never learn from the unfair treating lesson in the year of 2016.

Few days ago, I just noticed that Maxis is offering the home broadband promotion 30Mbps with RM139. Any customer signing a contract will entitle the below extra new products and services.
- A free better quality Wifi router (black color) vs the older one is (black & white color)
- A free DECT phone
- Unlimited voice call to ALL fixed and mobile networks
- Unlimited iflix access
- Maxpert consultation

Currently, I need to pay the exact amount every month but then only have the 10Mbps speed with NO extra services and better quality product benefits. Therefore, I did chat with the Maxis Customer Service (CS) to check and confirm whether I am entitled for this promotion, since my home broadband service the contract has yet been ended (had already paid for a year, another one year contract remaining). The CS replied with a positive feedback said "CAN" and advised me to visit any Maxis service centre for the upgrading.

Today, when I reached at the Maxis CS centre to request for the upgrade, I was being told that I can only upgrade to 30Mbps with having only the unlimited voice call and iflix access. I am
- Not allowed to replace a better quality wifi router
- No free DECT phone.
However, the current contract will still need to revise and re-bond for 24 months.

It then immediately popped up in my mind, I feel like again Maxis is shamelessly to discriminate and treat the existing customer unfairly. Maxis is so cunning to practice a double standard for 2 group of users that having similar services.
- The existing end user is not being notified for the upgrade.  There is no received of promotion notification, letter, SMS and email to inform the existing end user for the upgrade. Base on each existing end user self awareness to request for the upgrade.  If the end user did not aware of this upgrade he/she will have to continue paying more (RM139) with less services (10Mbps speed only) and without having the new hardware product benefits until the end of contract period.
- However, if the existing customer does go for the upgrade, he/she will be treated unfairly versus to the new contract signing user. His/Her upgrade is ONLY entitled for services upgrade, new hardware product benefits are not entitled.
- I then questioned Maxis CS, since the existing customer is ONLY allowed for the services upgrade, then why must to renew the existing contract to another 24 months, indeed Maxis should continue execute the remaining months. I then reemphasized if you are insisted to bond the contract for another 24 months then as a customer we should also entitle the new hardware benefits such as the wifi router and DECT phone. The CS replied “NO” it is only for new contract customer. For the existing customer the only way to entitle the hardware is to terminate the current contract with paying the RM500 penalty and then resigning a new contract. Then I answered to the Maxis CS as I had already paid for a year (RM139 x 12) is more than enough to cover the RM500 and don’t forget you are going to renew the contract again for another 24 months. You know what is the Maxis CS reply? This is our T&C during you signing up the contract…….to me this way of arrogant answering seem like they are licensing gangster to operate the business in Malaysia.
- I then continue question the Maxis CS, since Maxis is offering the exact same services to new and existing customer, why the existing customer is being treated so unfairly? The CS is speechless and can’t answer me directly. After that, the CS just redirected me to approach the marketing team and suggested me to write email Maxis.

From the above incident, I can conclude that Maxis such a big corporation, the CS is so unwell trained and acted unprofessionally, also Maxis marketing strategy has no business etiquette that treating the existing customer no value to them, therefore all of usare being treated unfairly versus to the new customer.
*
FYI guys
The black color router is Aminia MA131 AC1200 wireless dual band router
The black and white router is Technicolor TG784n v3 router
uncle08
post Jan 25 2018, 12:44 AM

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I use Huawei P10 Plus, when i was with DiGi i can see VoLTE wording appear nx to signal bar.. However, after i popped out to Maxis, it's gone.. why ah? How to configure, anyone?
nordingh
post Jan 25 2018, 01:06 AM

I not 24 hours here...
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QUOTE(uncle08 @ Jan 25 2018, 12:44 AM)
I use Huawei P10 Plus, when i was with DiGi i can see VoLTE wording appear nx to signal bar.. However, after i popped out to Maxis, it's gone.. why ah? How to configure, anyone?
*
You can't configure for something that doesn't exist yet. They claim no 1 for LTE but no VoLTE.

Waittt.......... even LTE is not available at my kampung yet. I need to use Digi or Umobile if want LTE at my kampung.
lonjong
post Apr 26 2018, 12:15 PM

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After two years how now? Maxis good good already ka?
fkinmeng
post Apr 26 2018, 11:02 PM

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QUOTE(lonjong @ Apr 26 2018, 12:15 PM)
After two years how now? Maxis good good already ka?
*
not good, don't use. brows.gif
uncle08
post Apr 28 2018, 12:33 PM

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QUOTE(lonjong @ Apr 26 2018, 12:15 PM)
After two years how now? Maxis good good already ka?
*
Not good, don't use 😏
alexleow81
post May 1 2018, 12:56 PM

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good. u can use it. At least it's more stable compared to all the telcos most of the time. However, it depends on location!
GamaX320
post May 1 2018, 04:12 PM

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last year December I switch to Maxis 98 plan and recently plan to switch to Hotlink prepaid plan I would like to ask can I just go any maxis center for the switching process and it that any contact for the Maxis postpaid 98 plan will penalty me?
fkinmeng
post May 3 2018, 10:31 PM

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QUOTE(GamaX320 @ May 1 2018, 04:12 PM)
last year December I switch to Maxis 98 plan and recently plan to switch to Hotlink prepaid plan I would like to ask can I just go any maxis center for the switching process and it that any contact for the Maxis postpaid 98 plan will penalty me?
*
are you under contract? you can change at official maxis stores, not those dealer.
barneysteinsson
post May 6 2018, 10:28 AM

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Hi guys, several years back i had a postpaid line barred

maxis charged me RM100 as admin fee

anyone knows any way to waive RM100 admin fee ?
barneysteinsson
post Jun 22 2018, 04:40 PM

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edit

This post has been edited by barneysteinsson: Jun 22 2018, 04:41 PM
labtec
post Jul 3 2018, 02:03 PM

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hi, i'm looking for maxis postpaid data plan.

Is there any package that is cheaper than the maxis oneplan 98?

FlamingR
post Jul 3 2018, 02:06 PM

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QUOTE(labtec @ Jul 3 2018, 02:03 PM)
hi, i'm looking for maxis postpaid data plan.

Is there any package that is cheaper than the maxis oneplan 98?
*
For new signups nope, welcome to premium territory.
labtec
post Jul 3 2018, 02:13 PM

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QUOTE(FlamingR @ Jul 3 2018, 02:06 PM)
For new signups nope, welcome to premium territory.
*
I've been using maxis postpaid for few years, and using corporate plan they gave with cheaper RM38 for 3Gb data plan.

I saw my bill shoot up last month and they told me because there is no more RM38 data plan and I was charged original fee.... now i'm thinking to switch to digi which is cheaper
FlamingR
post Jul 3 2018, 03:00 PM

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QUOTE(labtec @ Jul 3 2018, 02:13 PM)
I've been using maxis postpaid for few years, and using corporate plan they gave with cheaper RM38 for 3Gb data plan.

I saw my bill shoot up last month and they told me because there is no more RM38 data plan and I was charged original fee.... now i'm thinking to switch to digi which is cheaper
*
Depends on your needs, ask around those that using Digi, if signal/coverage not bad then can switch.



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