so you accept?

guess u'll be receiving Maxis' 'miscellaneous' charges from now on, pro-rated this... pro-rated that.... worst part is the hassle of clearing up n claiming back some of the charges when they 'erroneously' charged to ur credit card....sigh...

I'm still considering
I'm asking back one plan 128 with 7GB haha

better go sign for another telco

hence never allow anyone to auto-debit your credit card esp telco. too much hassle when it comes to cancellation

i will port out my supplementary line by tomorrow to umobile ... wont give a shit to maxis

seriously Maxis how can u do this

Instead of upgrade, can do a downgrade to a cheaper package?

They won't offer a downgrade coz they wanna increase their revenue. I'm guessing downgrade options are reserved for those porting out

Hahaha, cannot get big revenue, small revenue also don't want. Rather lose the revenue to other telcos.

I was getting a lower....
SurfMore75 then get offer MOP68/5GB (because same data amount)
but i asked for the MOP88/7GB instead, so end up they counter with that for me....so i accepted...
i have to say the main reason is they allow my Surfmore supp to remain as it is, not the MaxisOne Share that is ridiculous...that makes me stay...lol

now i just headache how to settle the celcom port request...do i actually need to reach back celcom to cancel it or how?

The recent price war from Celcom had given a reason for company to cut budget. Claimable amount is lowered because there is such cheap package out there. Not everyone can port out from Maxis because some took the package with device which come with 24 months contract.

Just sharing my experience.

Last night I registered Celcom First Gold 80 plan at Celcom BlueCube for one of my principal lines at Maxis.

Today 12.00 p.m., Maxis sent an SMS to confirm port out. I replied 'Yes'.

One hour later (at 1.00 p.m.), Maxis called me. Offered me the RM68 for 5GB with unlimited calls and SMS to all networks, no contract required. I said okay.

Then they activated my line 4 hours later, which is now. All in all, quite happy with this service from Maxis on a personal level.

Although this tactic seems a bit underhanded and is making a BIG joke out of Maxis's loyal existing customers, such counter-offer techniques are already being done for telcos in Europe, etc.

P/S: my primary number is still on Celcom, I only use Maxis for my secondary and tertiary lines.

This post has been edited by shockk: Mar 31 2016, 06:03 PM

my friend is facing same thing...so is a dilemma of whether wanna risk the pain, pay penalty and port out, as that may result in a chance for that too, or stick on and continue paying the "overpriced" data on the market...

given current climate in the market...i believing they are risking this and also using this as mean to gauge what is the best range and pricing point they could counter with versus the market...so for different users that they attempt to counter, they will come with different tier and pricing...how they decide who gets what is beyond my understanding...but i think once they have a clear pic...probably its time their new plan release...

btw...did u do anything on your celcom port request?

If you ask me personally, I believe Maxis will never make the RM68 plan fully public to all Malaysians. Maxis very well knows that they are the go-to provider (to most people's eyes) IF the price is good.

Just imagine if the RM68 was announced and made fully available to all, I'm not sure if Maxis servers and base towers can handle the sudden influx of port-in users from Celcom, U-Mobile, DiGi, etc. Because trust me, that WILL definitely happen since Maxis's brand seems to be the 'best' among telcos now in Malaysia.

P/S: I did not do anything special on my Celcom port-out request. I already have a line which is on First Gold 80 (Celcom). I just told the nice BlueCube staff that I want to port-in a line from Maxis to add as another principal line into my Celcom account. No questions asked.

I guess I will call back , and ask straight to the point.
If I pay penalty , can u offer me 68 for 5gb ?

My guess they are gathering info which package price range will be acceptable

1) for those customers who requested to port out

they offer RM68/5g or RM88/7gb - they accept or reect

2) for those who have not request to port out YET

they offer RM98/5gb or RM11/7gb - to see whether customer accept or not

In my case they did ask, why I do not want to accept RM98 for 5gb I said expensive and my current usage around RM45-RM60

So my guess they are gathering some sort of info to make sure which package will make customers return to them again, probably not all, but some

oh...i had received 2 round of sms of porting request and porting reject since i accepted the offer...
wondering do i actually need to do sth about it...

anyway...talking about maxis...i believe their plan, even revised, will still be pricier than other market players....
e.g.
celcom gold unlimited/5+5GB/80, u p70 unlimited/7GB(initially)/70, dig 98 unlimited/7GB/78
Maxis i think will be unlimited/7GB/88 (given what they try to offer now)
for those who price conscious and don mind of cellular speed etc, saving of RM10-18/mth is sth...for some maxis will be a taker...
it will create some influx....but not to that extent like what celcom get i believe...
as u say...they wan paying customers...not numbers...guess they still try to find a nice point for their adjusted plan...

my guess as well, but if they manage to get some customers to port back I believe they will be satisfied and I my guess most cust will if they revise to RM68 for 5gb and RM88 for 7gb since most hardcore cust still feel that maxis network is superior than others

True. To be honest, for Maxis to win back many customers, they just need to release a plan which is like in the range of RM80-RM85 for 5GB with unlimited calls/sms to all networks. After all, based on my personal experience, their line quality, stability, coverage and 4G strength overall is still the best.

I received that exact SMS to confirm the port-out, and I replied Yes. Only after I replied Yes, then I received the 'counter-offer' call.

Your case the same as mine?