yeah get used to spotify, there no way to turn back

so pissed off at MAXIS right now. few months back MAXIS revamped their old MaxisOne Plan to 5, 10, 15, 20gb and introduced their Sabah & Sarawak plan which comes with free internet from 1am-7am if you're in East Malaysia.

I'm on the 20gb MaxisOne plan, and after my 20gb quota is finished, I would buy their daily topup for 500mb at RM5/per day. For 1 month it works perfectly, the free internet at 1am-7am would not deduct from any of my paid quota.

After that, Maxis scamming technique kicks in, and whenever I have a daily pass, it would eat quota from the passes even after 1am.
I complained to Maxis and case number C17980582 (if any Maxis staff is reading this), and they replied it should not have deducted from my daily pass. They REFUNDED me for RM190+ for June and July 2016 bill and said that the issue has been FIXED, so i rated them a 10.

However this month, following my refreshed cycle, I wanted to test if Maxis really fixed the issue. But to my dismay, it deducts from my daily pass again, I called Maxis and lodged another report, case number C18106376. They say they will check and give me a call back. After 4 days, I got a call from Maxis and a female staff named Azwin said that technical staff says that it now deducts from daily pass before using the unlimited 1am-7am quota (Is this even fair? Is this even business wise?).

I replied they should have told me earlier and she said its mentioned in their TERMS AND CONDITION. I told her I have read the recent TNC but found nothing of the sorts. I said that Maxis should informed me of the new TNC if there are any changes. I request she send me the NEW TNC she mentioned and highlight the part which states what she said is true. She told me what she said through 'this' phone conversation represents Maxis NEW TNC and the call with me is recorded so its "SAH", even though I insist there should be a black and white to confirm her 'report'.

Is there anything I can do except posting this so that other people know Maxis is also scamming an OLD CUSTOMER like me? I've been using Maxis for 7 years with average bill of RM400 per month. I guess Maxis doesn't like me as a customer.

Things will never be equal between the East and West Malaysia. While you guys are going brou-ha-ha over the different plans offered between East and West. Residents in East Malaysia have been paying more for the same goods that are sold in West Malaysia for decades. KFC is more expensive. McDonalds is also more expensive. Raw materials are also more expensive. Houses in Sabah are as expensive as key developments in Klang Valley and Sabah is the poorest state in this country. Make sense ? Even foods in regular kopitiam are more expensive than KL.

totally agree with you. most forumers here only see from their own view for their own benefits.

stay tuned but never got reply or updates...hahaha
so far in term of coverage, maxis, umobile and celcom is ok..digi..depending on area..kota damansara sometime no line..dunno why..
yup no coverage give you 100 GB also no use


maxis and hotlink same same la..brother and sister ma

sorry as mentioned by other forumer..no special privilage for old customer like you..even those that been subscriber for 10 yrs also treated like nobody..sorry to tell you this..
you can report to MCMC and if maxis don't get back to you within the given time..raised it back to MCMC..good luck

no issues with sabahan or sarawakian to received special treatment but more on maxis/hotlink on how they value their customer...the 1st fascia already make so many user angry..it's pilih kasih like that..and yes i am talking for my own benefits lo..
by the way how about terengganu and kelantan??

i'm a maxis hotlink rm 30 data user and today got calls from maxis giving out promotion rm 98 without contract. 24gb and unlimited calls, sms, whatsup.
But still, i'm very lite user. Normal month using like 2-3gb only for games.
tomorrow, the telemarketer will call me again since i said i'll check the plan 1st.
dun know if it worth it for me

Nice offer, but if I were in your shoes I will not accept. Because RM30 commitment per month will become RM98.

And 24GB + unlimited calls/sms are not big value items to a light user.

seriously??? have you been using hotlink very long?
how come i dont get this kind of call??? am i being blacklisted or hotlink is pilih kasih

whether to accept or not is another issue..my issue is why la me always never get this kind of offer one??? why hotlink why

from the conversation, he said i'm using maxis for over 114 month (maybe)
but i really dun know..but there no call today from the telemarketer..maybe he saw my posting kot..

kekeke so hv to be extra special to receive the call la
haha jgn marah bro ya..just joking..happy 59th merdeka everyone

maxis offered me that package too. I've been using my maxis hotlink prepaid 10 years+ and being offered rm98 without contract.
i rejected the offer because monthly data around less than 500mb, office and home wifi all the time. only subscribe rm20/month of data plan of 500mb/month via hotlink.

any cheapest package maxis can offer? maybe below rm50/month since a bit troublesome to reload rm30 every month everytime my hotlink expired.

For postpaid you have to pay the bill every month. Same as paying prepaid every month.
Can you set to auto topup?

RM20 for 500MB, cekik darah weh.

Umobile prepaid give free 1GB high speed data every month. also 2GB slow speed when high speed finish. In area no umobile coverage, can roam with maxis 3G data.
My son already MNP his hotlink prepaid to umobile prepaid, take only 1 day.

Want cheap - Umobile
For more package can choose - Digi
Not so cheap and limited choice - Celcom
Got extra money to pay - Maxis

Wow RM20 for 500MB is really shocking!

I am on Hotlink Fast - I top up RM100 every 3 months or so via Maybank2U which feels not much different than paying postpaid bill.

Very light call/sms user, so all the credit goes to my monthly data package. RM30 for 2GB, then free 1GB LTE every Saturday and 1GB LTE every Sunday. 2GB free for Youtube for 30 days, plus free Spotify Premium account (worth RM10 or RM15, I think). More than enough data for me.

Want cheap - Umobile
For more package can choose - Digi
Not so cheap and limited choice - Celcom
Got extra money to pay - Maxis (you also forgot best 4G speed, best 4G coverage, best customer service.......... it's like Mercedes (RM 300k) and Proton (RM 60k) lah, you wouldn't say one is more expensive. Choose what you want, just a point A to B transport or some convenience and experience in life)

This post has been edited by csvlee: Sep 6 2016, 09:20 AM

More data than I really need for a month, TBH.



This post has been edited by kmrdeva: Sep 6 2016, 09:49 AM

You sure the best 4G speed? My house at KL, can see KLCC and Maxis tower. I even can walk to there. Inside the house very hard to get Maxis 4G coverage. In some area inside the house not even can get any maxis line, not even 2G. Outside no problem. The speed also reduce a lots for 4G. I been using maxis for almost 15 years, prepaid, postpaid and broadband.

I also have umobile postpaid/broadband, celcom postpaid and use digi postpaid few months ago.

Back to Maxis... 4G/LTE.
Tested today.

Near the window (hall area)


In between bedroom


At the kitchen


I pay for Mercedes but can drive like Kancil.

Maxis 2 years ago, test from hall area at same house



With Celcom and Digi, inside toilet also no problem.

Deep inside my office building, I sit right in the middle, on the upper floor.

YMMV, some will say slow, some will say fast.

Even worst, if phone use H+ (when cannot register to LTE inside the house), no data at all.



Me and my friend living in the same area already reported the issue a few times before but still no improvement.

In my office at Cyberjaya also no Maxis at all in certain area.

This post has been edited by nordingh: Sep 6 2016, 10:24 AM

Feel so good to abandon Maxis ship.

Been paying almost RM170+ per month for bad connection and internet. Paid up the penalty and clear all the bills on last weekend. Maxis offered 6 months rebate of RM10 each month.

Now only paying RM68 for 15 GB and free 15GB of streaming from other telco. Even after adding up Spotify Premium & GST also baru RM76.58 per month.

This post has been edited by crusher: Sep 13 2016, 04:51 PM