Ceramic Pro KL - Think twiceI can't help it but to post my experience here on Ceramic Pro KL. Initially I thought to just post it on Google Review but after the obvious manipulation of reviews I got to share it here.
There was a few unpleasant experience I encountered there:-
1) Was told that hydrophobic effect can only last a few weeks, and it's common due to various factors, and it's not under warranty. To get back the effect, need to send in for maintenance at RM 150 per session. However, upon checking the after care warranty online, it's mentioned that hydrophobic is under warranty, FOC.
2) As I was quite curious at how they do the coating, so I stood there watching how they do it, but was told that I cannot be there. I've no issue with this, respect that, I just told him I just wanted to watch a while, but I was told that I cannot be there, so I left. However, saw another 2 customers went in later, and one of the PIC was chit chatting with them there for quite some time, probably the customers know him, so it was allowed.
3) This is what I'm most dissastified about, it's a grey area, and contentious one but I thought they could do better. When my car was ready, it was raining, so I was a little concerned and asked if it's ok to still drive. I was told it was perfectly fine, so I drove back. Along the way, really heavy rain, splashes all over my car, then I got really worried. When I went back home, I feedback to them, and was told that they used Short Wave IR which will cure the coating immediately. I then started Google a lot on the curing time, this is what I found:-
a) I can say 99% online sources mentioned that post curing time is important, normally at least 24 hours to 3 weeks (3 weeks being no IR curing used). Ceramic Pro website dare not to publish the curing time, if they're so confident, just publish it. US website did publish it at 2-3 weeks.
b) Curing time during coating and post curing duration are entirely different. Quick curing time with IR treatment during coating doesn't mean a fast/ immediate post curing time.
c) General recommendation is still to allow some post curing time, preferably at least 24 hours
d) I asked Nanoshine directly, and they replied that Ceramic Pro MY is experience in using the short wave IR, but they didn't want to answer my question if they confirm that there will be no impact at all for immediate exposure after coating. They just mentioned MY weather justify using short wave IR treatment. So again, no one dares to publish written confirmation on immediate curing time.
e) For the fun of it, I attached some responses from ChatGPT too.
I then just found out from some colleagues and friends that their agents from Ceramic Pro advised them to keep the cars for 2 days, so that it allows more time for curing.
My conclusion-
a) I read lots from this forum, thanks to all who shared and also read online, actually quite a few customers who mentioned that there are some spots on their cars which were not coated. However, they were all satisfied because upon returning their car to Ceramic Pro again, Ceramic Pro will apologise and do the necessary coating on the parts left out. While I certainly agree that Ceramic Pro has good customer service in general, that doesn't make their workmanship perfect. How many of us actually test out the coating (by pouring water? I not sure how to check), so for those who don't test it, they will never know if there are any issues with the coating.
b) As with any businesses, the objective is to maximise profit, so for sure, keeping the car in the shop longer (ie >1 day) means less capacity and loss of revenue. Hence, Ceramic Pro got to adopt new technology, ie Short Wave IR to expedite curing time, while surprisingly, not many countries use this. However, if this method is so effective, I would like to challenge them to make an official post in their Q&A section, to claim the immediate curing and exposure to extreme weather without deteriorating the results of the coating (which their USA website proudly shared the curing time for US customers)
c) Ceramic Pro has many excellent (5 star) reviews on Google, and I've no doubt that there are many satisfied customers. However, it's questionable that their number of comments didn't really increase lately, until I posted a negative review, suddenly 7 x 5 star reviews appeared within a day. In fact, 3 new reviews were from new reviewer (1 and only review on Ceramic Pro), all 3 were posted during the same hour, and Ceramic Pro replied to all 3 during the same hour too. I've posted a screen cap here too so everyone can judge if all reviews are genuine or not.
d) On a fair note, they did offer a reinspection, but I declined, as I've lost trust in them, and I don't expect them to recoat by admitting that their claim earlier is false.
Hello Ceramic Pro, you need 4 x 5 star reviews to average a 1 x 1 star review to get an average of 4, but I know you've deep pocket to spend on advertising.
I believe some here might disagree with my opinion on the curing time, fine with that, but what prompted me to write this review is mainly because of the many suspicious new reviewer just right after my low rating post on Google. I couldn't post long review on Google as somehow Google blocked me from my genuine review, so I can only share it here.
So my advice to all, if you really want to consider them, do your research, and read all the 5 star reviews with a pinch of salt.
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