Gung Ho CS:
.
Hello there, my name is Bob.Please let me check first.
for this item after several attempt, it in the process of return now
Me: What do you mean?
Gung Ho CS: mean the courier already try to deliver the item
but the the precess was fail
thus they will be return the item back
and proceed with the refund
Me: But I was never notified or contacted in regards to delivery or even failure of delivery?
Gung Ho CS: Do you receive any call
Me: None whatsoever.
No note left at my premises indicating they attempted delivery
Are you sure delivery has been attempted?
Gung Ho CS: 

File uploaded:
File_U..._30_AM.png

Me: Noted. but look at the time between status updates. 6 minutes between delivery and delivery failed.. that is certainly impossible no?
And I only see 1 delivery attempt.. not "several attempt" as you claimed
Gung Ho CS: For this we need to check with the courier first
any update we will revert to you back
as we will revert via email in 24-48 hours
Me: Please do or I will escalate the matter further. I will be waiting for an update within these 2 days.