Guys, need some advice. My figures got detained in kastam and I’m not so versed in dealing with them. My mistakes tho, last time i ordered something from mandarake was about 7 years ago. I thought the less than 500 rules still applies. So when i ordered some figures (5 box) with a grand total of about rm480 i thought everything would be just fine, so i proceed with the order and pay thru paypal. (Total with all the charges/exchange rate from paypal and cc was rm495)
So yesterday, when I received a msg from custom saying my stuff being detained. I just print out the paypal receipt and mandarake order and show it to them. But they dont accept the payment that i made thru paypal, and insisted on using their own current exchange rate which would result in grand total of rm502 and taxable. Then, i just agree la, and prepare to pay the tax of 10% which was 50+. But then the officer says my package have more than 2 items and need to declare by agent. This is a new thing for me, the agent is already standby there and explain to me the procedure. First i had to submit clarification form at MySafe (http://mysafe.kpdnhep.gov.my) and wait for them to clarify which takes about a week. Then, if clarification success, i need to forward him the copy for him to process and etc. The total charges would be 150+. Is this the correct procedure currently? Just wanted to have second opinion or something. I feel so stupid 😢

ooh i see, so this MySafe thing is really the new system la, i thought they were just bullsh1tting me. Yea i feel the same, it doesnt serve any definite purpose other than just an easy way for them to ask more money. Makes me really hate going to the kastam after this.

it was in kota kinabalu, sabah. Yup, i just knew we could exclusively ask mandarake to underdeclare the value which is too late. I emailed them after they sent out the package. So they already stick the original invoice on the box. No excuses can be made by then to the kastam. The 10% tax i could still close one eye and pay la. But the agent fee of rm100 is what makes me furious. There's literally nothing they did worth paying them for. I tried to argue with them on how i came by myself to settle and even apply the Mysafe form etc and doesnt need agent or whatsoever, and they were like ahh no no this Borang J or etc can only be done by agent and stuff. In the end i just paid la, learned the lesson the hard way. Maybe i wont be buying items from overseas after these T.T