May I know what difference does it make? Proxy can declare lower value?

Hahaha, same as my 'proxy' then. Btw was your friend in Tokyo? Mine isn't and I still haven't thought of a way to get all the boxes from his place to my hotel.

I saw the latest shipping update of my figure parcel this morning... and wondering why it jumped to JB (because my parcel always goes to Melaka from KLIA before coming to my district) So what do I do now? Will they call me or send a letter/email? This is the first time my figure is held by customs.

It says the same too. I used SAL Small Packet.

I called pos malaysia (surprisingly they picked up fast and the man was very nice and polite) and he confirmed that the parcel is with customs in JB. I asked him what to do, if I should wait for a call/email/letter and he said since the status is just new (updated yesterday), he suggest I call customs to ask regarding the progress first, he gave me the number 03-87773694.

And I have called several times and no one picks up. Wondering if anyone knows another number to call? *EDIT: Also tried 03-87773777

PS. I am from the Northern part of Johor so the trip to JB is ~2 hours so I wanted to properly confirm that I can go collect it before doing so. Scared that it becomes a wasted trip 

Though I will probably wait it out till after CNY, road travel is a no-no during festive season.

Guys, need some advice. My figures got detained in kastam and  I’m not so versed in dealing with them. My mistakes tho, last time i ordered something from mandarake was about 7 years ago. I thought the less than 500 rules still applies. So when i ordered some figures (5 box) with a grand total of about rm480 i thought everything would be just fine, so i proceed with the order and pay thru paypal. (Total with all the charges/exchange rate from paypal and cc was rm495)
So yesterday, when I received a msg from custom saying my stuff being detained. I just print out the paypal receipt and mandarake order and show it to them. But they dont accept the  payment that i made thru paypal, and insisted on using their own current exchange rate which would result in grand total of rm502 and taxable. Then, i just agree la, and prepare to pay the tax of 10% which was 50+. But then the officer says my package have more than 2 items and need to declare by agent. This is a new thing for me, the agent is already standby there and explain to me the procedure. First i had to submit clarification form at MySafe (http://mysafe.kpdnhep.gov.my) and wait for them to clarify which takes about a week. Then, if clarification success, i need to forward him the copy for him to process and etc. The total charges would be 150+. Is this the correct procedure currently? Just wanted to have second opinion or something. I feel so stupid 😢

ooh i see, so this MySafe thing is really the new system la, i thought they were just bullsh1tting me. Yea i feel the same, it doesnt serve any definite purpose other than just an easy way for them to ask more money. Makes me really hate going to the kastam after this.
it was in kota kinabalu, sabah. Yup, i just knew we could exclusively ask mandarake to underdeclare the value which is too late. I emailed them after they sent out the package. So they already stick the original invoice on the box. No excuses can be made by then to the kastam. The 10% tax i could still close one eye and pay la. But the agent fee of rm100 is what makes me furious. There's literally nothing they did worth paying them for. I tried to argue with them on how i came by myself to settle and even apply the Mysafe form etc and doesnt need agent or whatsoever, and they were like ahh no no this Borang J or etc can only be done by agent and stuff. In the end i just paid la, learned the lesson the hard way. Maybe i wont be buying items from overseas after these T.T

Will they implement it for every toy/figure parcel?

Thanks for the info. I received my figure today safely (less than RM500 worth), which confirms that they only target above RM500 for the MySafe.

I guess I will have to stick to cheaper priced figures if ordering from abroad then.

working with the customs department enable me to know some of the loopholes to get those NSFW figures

Wanted to ask if anyone has done figure purchases under RM500 from overseas shops for 2024 yet? And if yes, did they get taxed as LVG?

Thanks for the reply, good to know! Taobao now imposes the 10% tax for <RM500 goods to Malaysia so I was wondering if the Japanese stores also did.