Lets put it this way...

I used some flyer points to free exchange stuff form an airline.

Total weight is 2kg.

The tax comes up to USD50 which I need to PREPAY to FedEx..

Previously fedex did it all the way and now DHL also doing the same thing which is ridiculous.  =.=
I wonder what is the use of shipping fee declaration when our kastam is using the so called "official" price list to estimate the shipping cost.
When you contact them, they will say they can't do anything and ask you to talk with kastam. You will be kicked like a ball around.
When you call kastam, they will say they only have the "official list" and they estimate based on the list.

I wonder if this can be brought to court as every single seller oversea are using the same rate (the actual rate we paid for). It is impossible for the seller to help us paying the remaining without charging us.
But still the courier insist putting the "official rate" at their website, allowing the kastam to leech us.

You may try discuss with them ( I did success once discussing with them by first refuse to sign the parcel, in the end they allow for negotiation, but the 2nd time I try, the kastam side say "it is like that", we follow the rate.)
It is so annoying when you can even prove the actual fee you paid but they refuse to take a look at it. Last time I told them I can log in to my order history at the seller website and let them check but they refused to do so.

Obviously it is a grey area for both party to take advantage at receiver. Seriously I hope some people with law knowledge in this field can help us to make voice of such issue.

Otherwise this situation is just forcing us to make underdeclaration. (I made once before when I am fxxxking annoying that few of my parcels which is declared at actual value were taxed because of the stupid shipping rate.)

FYI, their rate is started at min RM200 approximately. So basically a normal shipment will be estimated at about RM3xx for 500g above. So in the end you can only order items around RM150.

If the custom inspection status not changed after a day or two, call pos malaysia. Once they confirm kastam tahan, can go to kastam and claim your stuff without waiting for the letter.