QUOTE(squall_12 @ Jun 19 2018, 10:20 AM)
Want to ask item send from japan to malaysia which stuck at status Item en route to since 11th June could it be possible my item is lost? Thanks
Hi, had the same issues prior to Raya holidays. From what I gathered chances are the items are en route to the Poslaju sorting hub/ branch corresponding the delivery address, however due to the high traffic during Raya holidays the parcel may have arrived at the hub/branch but not scanned by Poslaju and have not been sorted. That would explained why the tracking system has not picked up any updates.
Best is to call the customer service line and file a report. They can check the system as to whether the parcel was on-board the vehicle heading to the Poslaju hub/branch. From there, you'll need to pay a visit to the Poslaju hub (assuming they don't pick up your calls) and if your parcel is sorted and scanned then you can pick up the parcel yourself at the hub or you may need to ask them to manually find your parcel (assuming it has not been scanned and sorted). On the latter, you may not be able to pick up your item as of yet (coz they need to scan it. It's procedural), but you can leave your contact and they can either arrange to have it sent to you or you can go pick it up later. (At least you know that the parcel is safe and sound at the branch/hub).
If they can't find your item at the Poslaju branch, then depending on your locality, the item may still be stuck at the sorting hub/facility, i.e., the area's main hub before they sort it and send it to the respective Poslaju branch within the area, for example, Shah Alam has a sorting facility in Glenmarie where they will sort out parcels for respective Poslaju branches within the Shah Alam, send the parcels to the branches and then Poslaju will send them out from the respective branches. In Klang, there's a new sorting hub in Kapar industrial Park which does sorting for the area (i visited it last week and it's not in full operation yet).
So I think before we conclude the parcel being lost, perhaps you can do some enquiry as mentioned above. The tracking on my parcel was permanently stuck at "en route to" for 5 days, and after going through the above hassle I manage to locate the parcel and picked it up from the delivery hub.
Hope the above helps.