I have the same issue, kindly assist as well, thanks. I posted in the previous post (https://forum.lowyat.net/topic/3877471) but seems like I had been ignored.

Probably because they thinks that "it's only games, what for they complain?".
Besides, they only "pm" the previous poster for the solution, which I have no idea why they need to keep it secret. Why not just post the solution here and let everyone that is affected to at least know what is going on?