HELP! MY SCREEN!, scratches? stains from keyboard?
HELP! MY SCREEN!, scratches? stains from keyboard?
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Feb 26 2016, 02:26 PM, updated 10y ago
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#1
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143 posts Joined: Dec 2010 From: Selangor |
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Feb 26 2016, 06:29 PM
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#2
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699 posts Joined: Mar 2012 From: Kuala Lumpur |
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Feb 26 2016, 07:08 PM
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#3
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143 posts Joined: Dec 2010 From: Selangor |
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Feb 26 2016, 07:18 PM
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#4
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143 posts Joined: Dec 2010 From: Selangor |
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Feb 26 2016, 07:56 PM
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#5
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143 posts Joined: Dec 2010 From: Selangor |
QUOTE(taufoo11 @ Feb 26 2016, 07:23 PM) lcd cleaner might make it worst. check out the link above n contact apple. google more abt the issue and see if apple did launch a replacement screen program. alright bro, just contacted apple, they want me to send to the nearest service store. thanks for your time. |
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Feb 27 2016, 06:06 PM
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#6
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3,176 posts Joined: May 2013 From: Petaling Jaya |
QUOTE(taufoo11 @ Feb 26 2016, 08:02 PM) np! hopefully u can get a free replacement! It is a recognized problem by Apple in the States. They already started recall program over there. Hopefully TS gets a replacementn btw dont mention tht u tried using lcd cleaner liquid! just say u use microfiber cloth to wipe but cannot remove And the problem for this is the Anti Glare coating coming off |
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Feb 28 2016, 09:29 AM
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#7
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3,176 posts Joined: May 2013 From: Petaling Jaya |
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Mar 6 2016, 04:04 PM
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#8
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143 posts Joined: Dec 2010 From: Selangor |
QUOTE(Anonymous34 @ Feb 28 2016, 09:29 AM) Its Apple right. We all know that since the day we buy their products lol. yo guys! i am back! haha. Wont admit their mistakes. 29/2/2016 - Called to Apple Support and complained about the display coating. 1/3/2016 - Sent to Mac City for replacement 6/3/2016 - Got my macbook back with new screen and FOC THANK YOU guys for the suggestions and infos!! *only use the cloth provided by apple to wipe the screen and wipe it softly. (from apple technician |
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Mar 6 2016, 04:08 PM
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#9
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143 posts Joined: Dec 2010 From: Selangor |
QUOTE(Anonymous34 @ Feb 28 2016, 09:29 AM) Its Apple right. We all know that since the day we buy their products lol. yo guys! i am back! haha. Wont admit their mistakes. 29/2/2016 - Called to Apple Support and complained about the display coating. 1/3/2016 - Sent to Mac City for replacement 6/3/2016 - Got my macbook back with new screen and FOC THANK YOU guys for the suggestions and infos!! *only use the cloth provided by apple to wipe the screen and wipe it softly. (from apple technician |
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Mar 6 2016, 04:12 PM
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#10
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3,176 posts Joined: May 2013 From: Petaling Jaya |
QUOTE(cintan @ Mar 6 2016, 04:04 PM) yo guys! i am back! haha. Congratz :claps:29/2/2016 - Called to Apple Support and complained about the display coating. 1/3/2016 - Sent to Mac City for replacement 6/3/2016 - Got my macbook back with new screen and FOC THANK YOU guys for the suggestions and infos!! *only use the cloth provided by apple to wipe the screen and wipe it softly. (from apple technician Here are my few cents - Don't touch the laptop especially screen, keyboard and trackpad with oily hands - Open the laptop by the sides of the screen. Try not to touch the actual glass as impurities may damage the glass - The micro fiber cloth, use it when you need it and clean it only with normal water instead of other chemicals that may also be introduced to your screen and damage it |
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Mar 6 2016, 04:17 PM
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143 posts Joined: Dec 2010 From: Selangor |
QUOTE(Anonymous34 @ Mar 6 2016, 04:12 PM) Congratz :claps: but i ada oily hands. hmm Here are my few cents - Don't touch the laptop especially screen, keyboard and trackpad with oily hands - Open the laptop by the sides of the screen. Try not to touch the actual glass as impurities may damage the glass - The micro fiber cloth, use it when you need it and clean it only with normal water instead of other chemicals that may also be introduced to your screen and damage it |
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Mar 12 2016, 10:09 PM
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#12
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593 posts Joined: Aug 2011 From: sunny land |
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Mar 12 2016, 11:02 PM
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4,966 posts Joined: Mar 2011 |
QUOTE(cintan @ Mar 6 2016, 04:08 PM) yo guys! i am back! haha. My screen also starting to show the issue already, though it looks more like scratch marks 29/2/2016 - Called to Apple Support and complained about the display coating. 1/3/2016 - Sent to Mac City for replacement 6/3/2016 - Got my macbook back with new screen and FOC THANK YOU guys for the suggestions and infos!! *only use the cloth provided by apple to wipe the screen and wipe it softly. (from apple technician Mine out of warranty already, hopefully still can change the screen.. |
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Mar 14 2016, 11:26 AM
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128 posts Joined: Jul 2006 |
Is this MacBook Pro Retina? Please call apple care toll free 1800-803-638 tell them your MacBook wear off and wanna opt for their "Quality Program for Retina MacBook Pro screen coating issue". They will log your case and you can go any service center tell them your case ID and get replace for free.
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Mar 14 2016, 12:04 PM
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143 posts Joined: Dec 2010 From: Selangor |
QUOTE(LovesicKz @ Mar 14 2016, 11:26 AM) Is this MacBook Pro Retina? Please call apple care toll free 1800-803-638 tell them your MacBook wear off and wanna opt for their "Quality Program for Retina MacBook Pro screen coating issue". They will log your case and you can go any service center tell them your case ID and get replace for free. ya. thanks bro. they told me this is under Quality Program. and got FOC under warranty |
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Mar 14 2016, 12:07 PM
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128 posts Joined: Jul 2006 |
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Mar 14 2016, 12:09 PM
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316 posts Joined: Mar 2014 |
next time pancut elsewhere.... easy cleaning
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Aug 22 2016, 04:30 PM
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2,281 posts Joined: Feb 2012 |
i have the same staingate problem. mine is mbpr2014. out of warranty d. still eligible to replace my screen?
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Aug 22 2016, 05:35 PM
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312 posts Joined: May 2008 |
QUOTE(firdausbhari @ Aug 22 2016, 04:30 PM) i have the same staingate problem. mine is mbpr2014. out of warranty d. still eligible to replace my screen? "Apple will replace Retina displays on affected MacBook or MacBook Pro models for free within three years from the date of original purchase, or one year from October 16, 2015, whichever is longer."3 years not 1 year fyi |
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Aug 22 2016, 07:44 PM
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2,281 posts Joined: Feb 2012 |
QUOTE(kider @ Aug 22 2016, 05:35 PM) "Apple will replace Retina displays on affected MacBook or MacBook Pro models for free within three years from the date of original purchase, or one year from October 16, 2015, whichever is longer." Cool. Just called them and they ask me to send to any service centre for further action. Guess they gonna replace new lcd for me....3 years not 1 year fyi |
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Aug 23 2016, 09:04 AM
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312 posts Joined: May 2008 |
QUOTE(firdausbhari @ Aug 22 2016, 07:44 PM) Cool. Just called them and they ask me to send to any service centre for further action. Guess they gonna replace new lcd for me.... Great, where you plan to send yours? I'm having the same issue with mine but yet to find time to send. Was thinking to send at Midval SC.Do update here once you send bro |
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Aug 23 2016, 03:40 PM
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2,281 posts Joined: Feb 2012 |
QUOTE(kider @ Aug 23 2016, 09:04 AM) Great, where you plan to send yours? I'm having the same issue with mine but yet to find time to send. Was thinking to send at Midval SC. hi i sent mine in Times Square. QCD Technology cuz nearby my office. any service centre should be okay as long its Authorized Service Centre.....Do update here once you send bro |
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Aug 23 2016, 03:43 PM
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312 posts Joined: May 2008 |
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Aug 23 2016, 03:54 PM
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2,281 posts Joined: Feb 2012 |
QUOTE(kider @ Aug 23 2016, 03:43 PM) yes. 7-10 working days. cuz they also need to order spare part so im guessing 2 weeks max.....i dont know why most of the service centre dont have ready stock spare part hahaha always need to order 1st. thats why take so long.... |
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Aug 23 2016, 05:08 PM
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312 posts Joined: May 2008 |
QUOTE(firdausbhari @ Aug 23 2016, 03:54 PM) yes. 7-10 working days. cuz they also need to order spare part so im guessing 2 weeks max..... Oh ok cool. do update once yours done i dont know why most of the service centre dont have ready stock spare part hahaha always need to order 1st. thats why take so long.... |
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Sep 3 2016, 02:02 PM
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2,281 posts Joined: Feb 2012 |
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Sep 4 2016, 07:47 AM
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#27
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312 posts Joined: May 2008 |
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Sep 4 2016, 01:46 PM
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2,281 posts Joined: Feb 2012 |
QUOTE(kider @ Sep 4 2016, 07:47 AM) Yup. Recommended QCD Berjaya Times Square, my friend went to north point service centre and have bad experience with them.....In my case i have a lil dent on top of my screen hinge. Just minor dent. Apparently if the dent is so serious, Apple wont accept your mbp because they gonna replace the whole thing, screen lcd + hinge. Im lucky they accept mine and they change it to whole new screen and hinge. |
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Sep 5 2016, 07:31 AM
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5,847 posts Joined: Nov 2010 From: Malaysia 🇲🇾 |
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Sep 7 2016, 06:14 AM
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312 posts Joined: May 2008 |
QUOTE(firdausbhari @ Sep 4 2016, 01:46 PM) Yup. Recommended QCD Berjaya Times Square, my friend went to north point service centre and have bad experience with them..... Ok bro thanks a lot for the info. Might be going there this Friday. Hopefully to hear good news from them also.In my case i have a lil dent on top of my screen hinge. Just minor dent. Apparently if the dent is so serious, Apple wont accept your mbp because they gonna replace the whole thing, screen lcd + hinge. Im lucky they accept mine and they change it to whole new screen and hinge. |
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Sep 7 2016, 02:58 PM
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2,281 posts Joined: Feb 2012 |
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Sep 9 2016, 12:36 PM
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312 posts Joined: May 2008 |
QUOTE(firdausbhari @ Sep 7 2016, 02:58 PM) Bro just to update. I just sent mine 10'mins ago at QCD. Was given a heart attack for a while as the technician said cant send due to dented issue as they will change the whole lcd screen n cover. But after buat muka kesian he said its ok they will try their best to get the warranty done. But still no guarantee it can be done. They will check with Apple this Tuesday. Pray for good news from them. I think this service center is really good n have high customer centricity |
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Sep 9 2016, 12:45 PM
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2,281 posts Joined: Feb 2012 |
QUOTE(kider @ Sep 9 2016, 12:36 PM) Bro just to update. I just sent mine 10'mins ago at QCD. Was given a heart attack for a while as the technician said cant send due to dented issue as they will change the whole lcd screen n cover. But after buat muka kesian he said its ok they will try their best to get the warranty done. But still no guarantee it can be done. They will check with Apple this Tuesday. Pray for good news from them. I think this service center is really good n have high customer centricity Is your dent serious? If serious apple wont accept it. If minor like mine should be alright. Just wait for QCD to call u back. They will let u know. |
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Sep 9 2016, 12:53 PM
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1,107 posts Joined: Jul 2007 From: 192.0.0.1 |
question...if i bought my Macbook Pro from SG, can i claim warranty from Malaysia. Its international warranty right?
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Sep 9 2016, 12:58 PM
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2,281 posts Joined: Feb 2012 |
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Sep 9 2016, 01:04 PM
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312 posts Joined: May 2008 |
QUOTE(firdausbhari @ Sep 9 2016, 12:45 PM) Is your dent serious? If serious apple wont accept it. If minor like mine should be alright. Kind of according to them. At first they said 50-50 chance and advise me to check with Apple sg first coz they will charge 106 for service fee if Apple said cant change. Then technician talked to the counter guy inside the room and changed thier mind. Looks like they want to help. So just waiting for Tues to know the result can or otherwise. HuhuJust wait for QCD to call u back. They will let u know. |
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Sep 9 2016, 02:44 PM
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2,281 posts Joined: Feb 2012 |
QUOTE(kider @ Sep 9 2016, 01:04 PM) Kind of according to them. At first they said 50-50 chance and advise me to check with Apple sg first coz they will charge 106 for service fee if Apple said cant change. Then technician talked to the counter guy inside the room and changed thier mind. Looks like they want to help. So just waiting for Tues to know the result can or otherwise. Huhu Lots of luck bro. Hopefully u can claim yours without any issue. |
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Sep 13 2016, 11:03 AM
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312 posts Joined: May 2008 |
QUOTE(firdausbhari @ Sep 9 2016, 02:44 PM) Just received call from them. They will proceed to change after checked with Apple. Yeahhh. Thanks for recommending QCD service centre bro. Appreciate it. Might be different outcome if i go to other SC |
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Sep 13 2016, 11:26 AM
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2,281 posts Joined: Feb 2012 |
QUOTE(kider @ Sep 13 2016, 11:03 AM) Just received call from them. They will proceed to change after checked with Apple. Yeahhh. Thanks for recommending QCD service centre bro. Appreciate it. Might be different outcome if i go to other SC |
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Sep 21 2016, 11:10 AM
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292 posts Joined: Aug 2005 From: Sunway |
QUOTE(cintan @ Mar 6 2016, 04:04 PM) yo guys! i am back! haha. hi is your macbookpro still under warranty or over?29/2/2016 - Called to Apple Support and complained about the display coating. 1/3/2016 - Sent to Mac City for replacement 6/3/2016 - Got my macbook back with new screen and FOC THANK YOU guys for the suggestions and infos!! *only use the cloth provided by apple to wipe the screen and wipe it softly. (from apple technician my screen got this issue too. |
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Sep 24 2016, 12:39 PM
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312 posts Joined: May 2008 |
QUOTE(firdausbhari @ Sep 13 2016, 11:26 AM) |
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