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 HELP! MY SCREEN!, scratches? stains from keyboard?

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kider
post Aug 23 2016, 09:04 AM

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QUOTE(firdausbhari @ Aug 22 2016, 07:44 PM)
Cool. Just called them and they ask me to send to any service centre for further action. Guess they gonna replace new lcd for me....
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Great, where you plan to send yours? I'm having the same issue with mine but yet to find time to send. Was thinking to send at Midval SC.

Do update here once you send bro
firdausbhari
post Aug 23 2016, 03:40 PM

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QUOTE(kider @ Aug 23 2016, 09:04 AM)
Great, where you plan to send yours? I'm having the same issue with mine but yet to find time to send. Was thinking to send at Midval SC.

Do update here once you send bro
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hi i sent mine in Times Square. QCD Technology cuz nearby my office. any service centre should be okay as long its Authorized Service Centre.....
kider
post Aug 23 2016, 03:43 PM

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QUOTE(firdausbhari @ Aug 23 2016, 03:40 PM)
hi i sent mine in Times Square. QCD Technology cuz nearby my office. any service centre should be okay as long its Authorized Service Centre.....
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Do they let you know how long will it takes to replace?
firdausbhari
post Aug 23 2016, 03:54 PM

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QUOTE(kider @ Aug 23 2016, 03:43 PM)
Do they let you know how long will it takes to replace?
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yes. 7-10 working days. cuz they also need to order spare part so im guessing 2 weeks max.....

i dont know why most of the service centre dont have ready stock spare part hahaha always need to order 1st. thats why take so long....
kider
post Aug 23 2016, 05:08 PM

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QUOTE(firdausbhari @ Aug 23 2016, 03:54 PM)
yes. 7-10 working days. cuz they also need to order spare part so im guessing 2 weeks max.....

i dont know why most of the service centre dont have ready stock spare part hahaha always need to order 1st. thats why take so long....
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Oh ok cool. do update once yours done rclxms.gif
firdausbhari
post Sep 3 2016, 02:02 PM

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QUOTE(kider @ Aug 23 2016, 05:08 PM)
Oh ok cool. do update once yours done  rclxms.gif
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QCD called me this morning to collect my rmbp

rclxms.gif

Sent on 23rd August
Received today, 3rd Sept

Recommended BTS Apple service centre


Attached thumbnail(s)
Attached Image
kider
post Sep 4 2016, 07:47 AM

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QUOTE(firdausbhari @ Sep 3 2016, 02:02 PM)
QCD called me this morning to collect my rmbp

rclxms.gif

Sent on 23rd August
Received today, 3rd Sept

Recommended BTS Apple service centre
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Cool bro. Congrats. So quite standard it will takes +-7 working days
firdausbhari
post Sep 4 2016, 01:46 PM

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QUOTE(kider @ Sep 4 2016, 07:47 AM)
Cool bro. Congrats. So quite standard it will takes +-7 working days
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Yup. Recommended QCD Berjaya Times Square, my friend went to north point service centre and have bad experience with them.....

In my case i have a lil dent on top of my screen hinge. Just minor dent. Apparently if the dent is so serious, Apple wont accept your mbp because they gonna replace the whole thing, screen lcd + hinge.

Im lucky they accept mine and they change it to whole new screen and hinge.
SUSkimsim
post Sep 5 2016, 07:31 AM

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QUOTE(cintan @ Feb 26 2016, 02:26 PM)
The more i lap the more it damages. save me guys!! lol
[attachmentid=6060481]
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Affected with wet issue?
Do not used wet issue to clean on screen surface, wet issue got alcohol, easily damaged on screen coating.
kider
post Sep 7 2016, 06:14 AM

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QUOTE(firdausbhari @ Sep 4 2016, 01:46 PM)
Yup. Recommended QCD Berjaya Times Square, my friend went to north point service centre and have bad experience with them.....

In my case i have a lil dent on top of my screen hinge. Just minor dent. Apparently if the dent is so serious, Apple wont accept your mbp because they gonna replace the whole thing, screen lcd + hinge.

Im lucky they accept mine and they change it to whole new screen and hinge.
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Ok bro thanks a lot for the info. Might be going there this Friday. Hopefully to hear good news from them also.
firdausbhari
post Sep 7 2016, 02:58 PM

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QUOTE(kider @ Sep 7 2016, 06:14 AM)
Ok bro thanks a lot for the info. Might be going there this Friday. Hopefully to hear good news from them also.
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no worries mate! hopefully u can claim yours as well without any issue.
kider
post Sep 9 2016, 12:36 PM

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QUOTE(firdausbhari @ Sep 7 2016, 02:58 PM)
no worries mate! hopefully u can claim yours as well without any issue.
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Bro just to update. I just sent mine 10'mins ago at QCD. Was given a heart attack for a while as the technician said cant send due to dented issue as they will change the whole lcd screen n cover. But after buat muka kesian he said its ok they will try their best to get the warranty done. But still no guarantee it can be done. They will check with Apple this Tuesday. Pray for good news from them. I think this service center is really good n have high customer centricity
firdausbhari
post Sep 9 2016, 12:45 PM

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QUOTE(kider @ Sep 9 2016, 12:36 PM)
Bro just to update. I just sent mine 10'mins ago at QCD. Was given a heart attack for a while as the technician said cant send due to dented issue as they will change the whole lcd screen n cover. But after buat muka kesian he said its ok they will try their best to get the warranty done. But still no guarantee it can be done. They will check with Apple this Tuesday. Pray for good news from them. I think this service center is really good n have high customer centricity
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Is your dent serious? If serious apple wont accept it. If minor like mine should be alright.

Just wait for QCD to call u back. They will let u know.
jagadis
post Sep 9 2016, 12:53 PM

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question...if i bought my Macbook Pro from SG, can i claim warranty from Malaysia. Its international warranty right?
firdausbhari
post Sep 9 2016, 12:58 PM

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QUOTE(jagadis @ Sep 9 2016, 12:53 PM)
question...if i bought my Macbook Pro from SG, can i claim warranty from Malaysia. Its international warranty right?
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That one im not sure. But u can bring ur mac to the service centre and they can check for u.
kider
post Sep 9 2016, 01:04 PM

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QUOTE(firdausbhari @ Sep 9 2016, 12:45 PM)
Is your dent serious? If serious apple wont accept it. If minor like mine should be alright.

Just wait for QCD to call u back. They will let u know.
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Kind of according to them. At first they said 50-50 chance and advise me to check with Apple sg first coz they will charge 106 for service fee if Apple said cant change. Then technician talked to the counter guy inside the room and changed thier mind. Looks like they want to help. So just waiting for Tues to know the result can or otherwise. Huhu
firdausbhari
post Sep 9 2016, 02:44 PM

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QUOTE(kider @ Sep 9 2016, 01:04 PM)
Kind of according to them. At first they said 50-50 chance and advise me to check with Apple sg first coz they will charge 106 for service fee if Apple said cant change. Then technician talked to the counter guy inside the room and changed thier mind. Looks like they want to help. So just waiting for Tues to know the result can or otherwise. Huhu
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Lots of luck bro. Hopefully u can claim yours without any issue.


kider
post Sep 13 2016, 11:03 AM

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QUOTE(firdausbhari @ Sep 9 2016, 02:44 PM)
Lots of luck bro. Hopefully u can claim yours without any issue.
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Just received call from them. They will proceed to change after checked with Apple. Yeahhh.

Thanks for recommending QCD service centre bro. Appreciate it. Might be different outcome if i go to other SC
firdausbhari
post Sep 13 2016, 11:26 AM

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QUOTE(kider @ Sep 13 2016, 11:03 AM)
Just received call from them. They will proceed to change after checked with Apple. Yeahhh.

Thanks for recommending QCD service centre bro. Appreciate it. Might be different outcome if i go to other SC
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rclxms.gif congrats bro. QCD has been in business long time before others. so i trust them. not only macs, even if your idevice wanna claim warranty u can go to them straight. even iphones from telcos will be sent to them.
bryanyz
post Sep 21 2016, 11:10 AM

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QUOTE(cintan @ Mar 6 2016, 04:04 PM)
yo guys! i am back! haha.

29/2/2016 - Called to Apple Support and complained about the display coating.
1/3/2016  - Sent to Mac City for replacement
6/3/2016  - Got my macbook back with new screen and FOC  rclxms.gif

THANK YOU guys for the suggestions and infos!!

*only use the cloth provided by apple to wipe the screen and wipe it softly. (from apple technician  hmm.gif )
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hi is your macbookpro still under warranty or over?
my screen got this issue too.

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