Dear Value Maxis/Hotlink,

I receive your message from HotlinkGift on yesterday regarding RM5/monthly for the pas Mobile Internet 500MB.
May I know is this information/promotion is true from your Hotlink side?

The message content as below:-

Nikmati tempoh sah yg lebih panjang utk melayari Internet dgn pas Mobile Internet 500MB utk 30-hari @ RM5 (Tdk t'masuk GST).
Dail *100*1*4# utk membeli. (5550)


I tried to search your t&c and FAQ from your Hotlink and Maxis official website, but no found for it.
If this promotion really available for it, then I would like to ask several questions before decide to take this pas Mobile Internet 500MB as below:-

a) Once I subscribe this pas Mobile Internet, is it auto renewal monthly?
b) If this can auto renewal monthly, then is it still as usual RM5/monthly 500MB quota? Any changes for the following month, such as the pricing and data quota?
c) If this cannot auto renewal monthly, is it as usual dial *100*1*4# to purchase by UMB?
d) Once I reach the quota of 500MB/monthly, is there any pay per use charges after 500MB? Or the Internet speed will reduce without pay per use?
e) Is this 500MB will separate the quota? (E.G 250MB for unlimited Whatapps/Line/We Chat/Facebook while another 500MB for normal browsing and minor streaming)
f) Is this pas Mobile Internet 500MB available for unlimited Whatapps/Line/We Chat/Facebook?


Appreciate and please reply me for the following above questions.
Thanks a lot~


Regards,
June

Hi,

Please be advised that it is a valid promo from Hotlink. You unable to find the T&C in the website because the offer is only for targeted customer.
Below is our answer for your Qs.

a) It is not auto renew but may buy multiple.
b) -
c) Still using the same method to purchase the pass
d) Depends on the rateplan. If you are on #Hotlink, no additional charges but browse on throttled speed. Other plan will be charge PPU.
e) It's not separate. Can be use for all type of browsing
f) Yes.

TQ

Dear Hotlink team,

Thanks for your fast reply.

Since it is not an auto renew, is there any possible this 500MB RM5/monthly for first subscription customers? Subsequently following monthly no more available?
In simple example, this month (Feb) I purchase your RM5/monthly 500MB, so next month (March) did I still can enjoy RM5/monthly 500MB?

For your information, my current plan is Hotlink Campus plan, but not #Hotlink. So is it will be charge PPU once exceed the data quota usage? If PPU, how the charges per MB or KB? Is it keep deduct my balance until RM0?

Just sharing feedback to you, your #Hotlink new plan is really famous of lousy plan and has been removed some benefit such as Validity 365. Some-more, your new plan #Hotlink need top up RM30/monthly to stay account active. My usage is RM30 for 2 months.

Thank you so much.

Hi,

The promo is only valid for certain period.
The PPU charges is 10sen/10kb and max charges is RM10.

TQ

Hi Hotlink,

I would like to subscribe for your this RM5 500MB/monthly to first enjoy your internet high speed.
But not found in *100*1*4#, could you help me to subscribe for this?

Appreciate a lot and thank you very much~

Hi ,u need to top-up properly to see the Mobile Internet Promo in the *100*1*4# , instead of blank.
i mean u have to at least top-up with RM5 top-up ticket, ebilling,..and so on..
u MAY NOT see it , if u activated your line with SOS-TOPUP, ASk-A-TOPUP, and blah..blah.. blah..


Pls be noticed that, you UNABLE to use the Maxis Direct Billing at Google Play Store with this kind of Mobile Internet Promo.
Your transation will be declined.
You still need a formal weekly/monthly Mobile Internet Pass like RM6=150MB/7days (so RM3=150MB/1day is NOT an option. ) , if u wanna buy sth from Google Play Store with Maxis Direct Billing function.
(note: those formal Mobile Internet Pass will be autorenew, u have to disable the auto-renewal in the *100# , it should be at the last page of the Internet Pass )

This post has been edited by hashtag2016: Feb 28 2016, 06:13 AM

Hi there,

Kindly note the this promotion is for selected customers. We do run such tailored offers from time to time. Should your number be eligible, you will receive an SMS notification.

Thank you.

Hi #Hotlink,

I have PM to you my Hotlink number that need you to investigate.
Then right now you tell me this promotions for selected customers, so I'm not the selected customers even through I receive a message from HotlinkGift?

For your information, I have received your HotlinkGift for this message.
I believe your system can check the date and time send to my number there.

When I access to your Easy Menu *100*1*4#, no found at all for such for this promotions.
Is this consider cheating?

I'm willing try to use your high speed internet since I never use your internet network before.
But end up I'm just very disappointing.

Thank you.

In recent months , hotlink make a lot of modifications with their services without further notice. Including SOS-TOPUP, and PROMO.
As i had said in previous post, in order to show your 500MB/30days promotion in *100*1*4#,
u have to top-up at least RM5 with topup-ticket.
If u already tried it and the problem still presist, please don't mind to share more details.

Actually, I'm agreed with u that this can be consider cheating .
Especially , while user unable to take the full benefits(unable to use "Maxis Direct Billing" ) from the so called "Mobile Internet" Promotion ,
and they only can reliaze that after they already taken the Promotion ,and finally found out it is a simply useless Promo ,and a waste of $$$ and time .

Thanks for your sharing.
I have top up RM20 for this month.

I believe either there is something wrong from their system, or that HotlinkGift message is not from Hotlink side. Perhaps from spam message.
If like this, I will request Hotlink to stop for this kind of spam message.

If the promotion is really valid for me, then please state T&C and FAQ in their official website. So far, I read from the Hotlink website, their website really piece of shixx worst than maxis official website. Nothing much FAQ and T&C information at Hotlink website.

Does maxis and hotlink website different management created? How comes the maxis and hotlink so big differences? It looks like "Hotlink is NOT under maxis, and maxis NOT under Hotlink" this kind of statement.

--PMed--

Hi Hotlink,

Pls check the PM.

I hope this can solve this problem as soon as possible.
For your information, currently I don't have any Internet plan due to other competitor revise the pricing and become more expensive.

And currently I'm awaiting for your approval/information for this 500MB. I hope it won't make me down for your services.

Thank you.

Hi Hotlink,

Thank you so much for your help.
This case has been solved. You may close for this report.

However, there is another issue for the Hotlink Google Play Store "Enable Maxis billing" which I unable use the Maxis billing to purchase Apps from Google Play Store.

I will raise up the new issue topic at your Hotlink category.
Thank you so much~

You're most welcome

BTW, check your PM on your other query ya.