My experience and observation on rapidkl:

1) If two buses arrives around the same time, sometimes bus behind will not stop (even if different bus number).
2) If people just walk out the bus station and beratur when the bus is arriving and does not wave hand, some bus driver will ignore and no stop.
3) Some bus driver straight away ignore even if you wave hand, terus jalan saja. WTF? They think we tahan taxi?
4) The ETA led board dunno wat use. Not accurate at all. ETA 20 minutes. 20 minutes later ETA become 18 minutes. Somemore the led board show TIBA but no bus.
5) Some bus driver like to change route if jam. Then ask people to get down and walk to the station on their own. Maybe this is one of the reason why the led board show TIBA but no bus arrive. Few days ago one unker ask bus driver why no turn in but kena marah by bus driver.
6) Sometimes can wait one hour but no bus come.


I think we all should fight for consumers right.
1) Note down the bus driver and bus plate number and lodge complain
2) Petition and memorandum to SPAD and RapidKL
3) A guideline for passenger to demand compensation from rapidkl if waited for bus more than x minutes. eg: rapid kl bus pass for one month.

I remember got one /k member who complain wait rapidkl for 2 hours but no bus arrive. Dunno is who d.

This post has been edited by trewq: Feb 5 2016, 09:58 PM

1 and 6 is so accurate

go complaint at @askrapidkl twitter. they always response to complaints.

no problem as long i can sleep on amoi shoulder

u never kenal metro bus yet.

This one no use. All those is typical admin reply, in which the reply is:
1) Thank you for you feedback/complain and sorry for any trouble cause.
2) We will look into the matter.
3) We will be improving our service and hope that this does not cause bad experience to you.

But in the end no action taken.

apa ini


kes 2.6billion sudah lupa

apatah lagi bus number

true

I've tried bus services in Singapore, Italy, UK, Germany

infrastructure almost the same, each bus stop comes with LED boards, but in other countries the ETA is always accurate, and when it says arrive the bus will always arrive on time, even if there's delay its not over >5 mins

This post has been edited by ZeneticX: Feb 5 2016, 10:05 PM

No5 always happen at Asia Jaya.

This post has been edited by RegentCid: Feb 5 2016, 10:07 PM

when I was takig private transport, rapidkl driver turnover is so high. As soon as the driver is good, poof another new driver comes in. 3rd world employer mentality. Good thing about TPPA, labor laws would be more strict. No unpaid OT, higher minimum wage, etc.

late tu biasa esp during peek hour..
But syukur la, most bus driver i met still ok..
Some siap call me remind im at my stop
or stop in front of my apartment.. Or else i have to walk like 500m..

whatsapp you?

If metro and selangor bus kira boleh mampos dah

summons kampung2005

explain more

> Two buses going to the same destination/route arrive at the same time
> Depart at the same time
> Both bus race at Federal
> Can hear other passengers lamenting about the driver's behavior, fear for their life
> Me just hope my bus wins the race, BY ANY MEANS NECESSARY

I didnt face those during my 3 month experience

Wahlau metrobus got cockroach.took the bus only once in my life.

inb4 become first world must learn to use public transport