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Official TM UniFi High Speed Broadband Thread V24
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welwitchia
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 Mar 13 2016, 06:09 PM
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One week is "normal". Our office was affected recently and when technician determined it was a fibre problem, the case was passed to the fibre team. Basically, you have to call at least 2 times a day to remind the customer service that your business depends on internet..bla bla bla...Make sure you get a report number so that when the problem finally gets resolved, you can call the finance/accounts department for a rebate. QUOTE(tritonite @ Mar 13 2016, 05:17 PM) Well, I hope you have it in black-and-white somewhere that it is definitely TM's fault, and not just a verbal statement by condo management. They could just be deflecting the issue. Just a thought because at least over here in Damansara, whenever it is a TM issue, it is usually fixed in 3-5 days, and even then, people start to complain after day 2. 1-2 weeks sounds really suspicious. Or maybe it is TM and their contractor who are having a disagreement about where the fault and responsibility is. |
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welwitchia
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Apr 4 2016, 10:10 AM
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I also applied on the 1st April and did not receive any calls. So I gave them a call just now and the lady who spoke to me says I have to wait 7 days. The funny thing is, she said I might not need to change my equipment depending on how "old" my current equipment is. As usual, confusion seems to be theme in TM.  QUOTE(rjb123 @ Apr 4 2016, 10:07 AM) Thanks for info, they haven't called me yet. I applied on 01 April |
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welwitchia
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Apr 4 2016, 10:31 AM
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I'm an existing 50Mbps user with a Mikrotik router (Wifi disabled) and using Apple Extreme (as Access Point). Whatever it is, lets see when they'll come over. Would very much prefer if they just upgrade the speed without coming over. Would hate to take leave to do these things. QUOTE(Xefron @ Apr 4 2016, 10:27 AM) if you are existing VIP that wants to upgrade to UniFi 100,definitely will change the BTU/ONT and RG.Both are gigabit. |
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