Official TM UniFi High Speed Broadband Thread V24
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 Feb 19 2016, 12:21 PM
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#1
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Junior Member
76 posts Joined: Jul 2009 
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my 30mbps never get full speed, always 10 to 18 mbps when lucky max can get 23mbps. what should I do? Tests done using speedtest.net, if I use speedtest.tm.com (as advice from TM technical support) I get 22 to 28mbps. Why? But when i ever i download max i get was 2.1 mb/s.
This post has been edited by strafez: Feb 19 2016, 12:28 PM |
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Feb 19 2016, 12:29 PM
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#2
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Junior Member
76 posts Joined: Jul 2009
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QUOTE(manx @ Feb 19 2016, 12:27 PM) Using ethernet?? Ethernet and also wifi both shower very similar result only. |
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Feb 19 2016, 01:30 PM
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#3
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Junior Member
76 posts Joined: Jul 2009
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I'm quite damn sure as I was only one at home, I will make another damn sure this weekend if the same I'll call TM again, thanks.
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Feb 19 2016, 01:37 PM
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#4
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Junior Member
76 posts Joined: Jul 2009
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QUOTE(akira982443 @ Feb 19 2016, 01:32 PM) Telekom service is slow. Called them and requested to upgrade from VIP5 to 30mb in Wednesday. Till now no news. Mine also from 5 to 30, called me last friday morning and got it saturday noon very fast. but line seems slower than 30mbps, finding out whats wrong. |
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Feb 19 2016, 02:29 PM
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#5
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Junior Member
76 posts Joined: Jul 2009
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QUOTE(kebeckham7 @ Feb 19 2016, 02:18 PM) test the speed with ur pc/laptop connected to lan....u use stock router or u have bought new router?, if the the speed u get 80% from what they advertise it will be good enough. like mine 50mbps got only average 48-47mbps. Im not using the stock router I'm using Asus RT-N12, yes i agree with getting 80% is reasonably good enough. But most of the time I'm only getting 13 - 16. Do I have to reset the modem? All I did was restart it. Thanks |
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Feb 19 2016, 03:40 PM
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#6
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Junior Member
76 posts Joined: Jul 2009
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QUOTE(kebeckham7 @ Feb 19 2016, 03:34 PM) ermm, 13-16mbps definitely low. not even 20mbps. do u apply Qos setting ? or u can try to reset it. if the problem still occur u need to call unifi center and do a report about this. nope did not enable QOS, maybe will try to reset it once before calling. Thanks! |
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Feb 19 2016, 04:02 PM
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#7
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Junior Member
76 posts Joined: Jul 2009
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QUOTE(VeeJay @ Feb 19 2016, 03:53 PM) have you tried with the original router from TM? is it giving the same low bandwidth? Original router already buried in the dump or some good man have picked it up for recycle. lol |
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Feb 19 2016, 04:19 PM
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#8
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Junior Member
76 posts Joined: Jul 2009
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QUOTE(akira982443 @ Feb 19 2016, 04:06 PM) Do they send someone down to your house or it will be down at the their backend? They only did backend port reset, and told me to call them again if problem persist. So I will need to call them again lol. |
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Feb 19 2016, 04:22 PM
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#9
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Junior Member
76 posts Joined: Jul 2009
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*sorry double posted
This post has been edited by strafez: Feb 19 2016, 04:28 PM |
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Feb 19 2016, 05:21 PM
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#10
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Junior Member
76 posts Joined: Jul 2009
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QUOTE(akira982443 @ Feb 19 2016, 05:16 PM) No. what i'm asking is when you apply for upgrade on friday morning and you get in the next day. Did someone from telekom need to come down to your house or they just contact you to inform you the upgrade has been completed? Oh, Nope. Only sent me an email saying upgraded please restart modem for 5mins. |
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