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 Official TM UniFi High Speed Broadband Thread V24

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Jefferson1983
post Mar 4 2016, 11:56 AM

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From: klang


Hi guys!

I plan to transfer my current unifi account to my new house. Is there any charges will b imposed by TM?

Btw do I need to return the equipment to TM?
Jefferson1983
post Mar 6 2016, 05:50 PM

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QUOTE(voncrane @ Mar 4 2016, 03:55 PM)
No, such charges (used to be RM300) will be waived. Just move your current equipment over to the new place, inform TM of your move and set an appointment for a service fella to come help you setup at the new location.

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Tq for the reply.

From this sources it say the BTU aka modem will b collected by TM ppl through appointment.

http://www.tmnetmalaysia.com/2013/02/unifi...-terms.html?m=1

From what I read from the Official UNIFI Faq. The BTU is part of the CPE (Customer Premises Equipment) where the customer hv to bring by themselves to their new place. And it never mentioned about the collecting BTW by TM ppl.

So confusing.
Jefferson1983
post Mar 7 2016, 01:31 PM

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From: klang


QUOTE(voncrane @ Mar 6 2016, 06:02 PM)
1. That source isn't legit from TM and it's from 2013. So disregard..
2. My previous post was from recent personal experience. So unless TM has suddenly changed protocol (highly doubtful). I see no reason why they have to collect the equipment back for a move. Now, if it was a service termination? Then yes, one has to return the equipment as its owned by TM. Technically, we are renting it. Yes.. Shocker..  biggrin.gif

Don't sweat it, just arrange with TM about the move, set an appointment date for the technician to drop by.. All will be taken care of. Usually, they'll come with an extra set of hardware, just in case any piece in the current set isn't playing nice.. In that case, if still within your warranty period, they'll replace on the spot for free.
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I take your advice and stop worrying so much about it. Thank you so much!! rclxms.gif rclxms.gif

Well, i need to cut off the fibre connecting to the BTU.



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