Those of you who ever faced cable cut (such as fibre cable cut or copper cable cut if you are staying in condo), causing your UniFi to be completely cut off, is it very normal for TM to take between 1 to 2 weeks for service restoration??

in my case is confirmed TM's responsibility. Only thing is TM is taking their sweet time (i.e. waiting for contractor to begin the job).

But in any case, even those of you using FTTH ones, is it normal that it takes 1 to 2 weeks??

It has been 9 days & no work has begun except that TM has identified the fault one week ago.

In fact, the culprit of the breakdown is TM's own contractor who were assigned by TM to replace the copper cables linking the MDF room to other blocks, and after completing the job, some residents suffer outage as the cable was cut!

This post has been edited by jolmy: Mar 13 2016, 05:07 PM

It's confirmed by both TM & condo management. Apparently, the copper cables from the MDF room in one of the five blocks to the remaining four blocks are under TM. This is where the problem is.

However, unsure about the cables in the riser. Guess I better check this out in case in future something happens.

That's just too much.

Only difference in my case is caused by TM contractors so they have to give me rebate

UniFi finally fixed after 2 weeks!! Reason for disruption: The stupid contractor who did copper cable replacement punched the wrong pair of wires to the wrong slots on the Krone block!!! And because there is a pending cable fault issue, they could not come and check and resolve this issue, causing me to suffer 2 freaking weeks without UniFi!!!
Semua Salah Kontraktor

For sure! I will wait a few days for TM to call me to confirm restoration and close the report! Then only ask for rebate. The more days they delay calling me, the more days of rebate I will get. Last time in November, down for 5 days, they called me only 4 days after restoration, so I got 9 days rebate.

So can say those of us who got the RM20 UniFi Special Discount earlier got a better deal, since the discount is perpetual as long as you stay with the package.

While those of you who are now getting this RM30 discount, is only valid for 2 years, after that pay the full amount.

The problem with your complaint here is, Time is NOT using TM's infrastructure, rather they have their own!

I actually live in a condo with TIME coverage. But I am not jumping to it anytime soon. Besides I am still on the 2-year contract for upgrading to 30Mbps.

Getting TIME is not as easy as signing up and then terminating UniFi. I have a lot of things I need to replace, for example, the 100Mbps FastEthernet switches, the 200Mbps HomePlug units just to name a few.

And I do actually watch the HyppTV channels (Ruby Pack)...

Switching to TIME means I will need to subscribe to the super expensive Astro packages instead!

TM will tell you the price is inclusive of HyppTV pack (min RM30).

Unless of course in their new package, they offer package without HyppTV pack and subscribers can subscribe to HyppTV as an add-on, which means it is only RM149 instead of RM179. But let's see what is in store for us.

And perhaps TM might offer free calls again ??

At the very least, I am hoping:

1) 30Mbps either auto-upgrade to 50Mbps for same price, or reduce by RM50.

2) 50Mbps either auto-upgrade to 80Mbps for same price, or reduce by RM50.

3) Existing customers can either auto-upgrade or reduce fee, subject to technical feasibility (especially VDSL users)

Well, if you see carefully, the MaxisONE Home is:

*MaxisONE Home 20Mbps, 30Mbps is open to all MaxisONE Plan 128 and above customers only.
MaxisONE Home 100Mbps exclusive to MaxisONE plan 158, 188, MaxisONE Business and MaxisONE Business Extra.

So if you are not subscribed to their the MaxisONE mobile plans stated above, sorry, you are not welcomed to sign up for the new fibre packages.

Sort of a tactic Maxis use to prevent their mobile customers from switching to other telco perhaps? Many Maxis mobile users, myself included, have switched to cheaper mobile packages, particularly from Celcom & DiGi.

I'm actually hoping that Maxis will come out with cheaper packages for everyone, NOT just subscribers of their super expensive MaxisONE mobile packages!

In that way, TM will eventually be forced to lower their pricing for UniFi in order to keep customers.

Unfortunately, looks like Maxis is not giving TM any real competition at all.

True also. But there are some locations where Maxis owns the infrastructure and people who live there have no choice other than using Maxis for any fixed line services, be it high speed broadband or fixed line phone.

Examples are Bandar Utama BU11 and BU12, some parts of Puchong, areas in & around KLCC, you can only get Maxis fixed services there.

Pity those who live there, stuck with Maxis HSBB services that are just too expensive, regardless whether this new MaxisONE Home packages, or the old Maxis Fiber packages (those who are NOT the MaxisONE mobile plan subscribers will have to subscribe the old packages). They can't even get TM UniFi even if they want to!

At that time, Maxis actually offered many of us (myself included) to upgrade to the next higher package (e.g. VIP5 to VIP10) with a RM20 or RM30 discount to keep us for at least another 2 years.

I was then a Maxis mobile subscriber and I had got calls from them 3 times to subscribe to Maxis Fiber but I declined!!

And TIME is also available in my condo for some years but I have no plans to switch. Waiting to see what TM gonna counter offer. No point switching when I actually need the HyppTV service and do NOT want to subscribe Astro, another blood sucker company!

any confirmation about what is in store for existing Advance 30/50 Mbps subscribers?

Lower price or auto-upgrade to higher package?

Even my "signature" below this post which was originally TM has became Graves and Graves. And yes, on SpeedTest now also show the same!

Well, the UniFi Advance packages you definitely have to select a HyppTV pack of at least RM30 in value. No way not to subscribe. No way to even unbundle it after you subscribe.

So it's RM299 (after RM30 discount)