Erm, so no point to complain to MCMC then? I was thinking of filing a complaint but as mentioned that they can only apologize, then I might hold back the complaints till their product team as promotions for me... 

I hope you have got her name and complain another round, this time just to complain her.

You need to understand, providing fibre to landed property is very cost-inefficient as the equipment coverage needs to be everywhere (at least to every street) even if the takeup is low.

For high-rise, the provider like Time just brings 1 fibre big pipe to the basement, and taps out to whoever applies in that building.

So it is Time who is not interested, not TM who are limiting. I think, given a choice, TM may also not want to run services to landed houses...

hey im staying in condo and technician mention i'm only entitled to 30mbps. the think is i do see my speed sometime going up much higher leading me to believe the condo infrastructure is capable of going up to 50mbps. has anyone here manage to persuade tm to allow a 50mbps upgrade at your condo?