I'm new here. I faced the same issue with the service indicator in my 1.5TC-P and I'm in the middle of dispute with Honda Malaysia customer service. My indicator A trigger at 48xx KM, call the SC and they asked me to bring the car in for engine oil change only. When indicator B triggered, I need to bring the car in for engine oil change and oil filter change. At 10K, I need to bring the car to SC again for all other service not related to Engine Oil and Filter. I was stuck in disbelieve!! Which mean that in between 10K and in the worst case scenario, I need to pay for 2x Engine oil, 1x Oil filter and 3x labor charges and don't forget my times that I need to spend away from work. I was not been properly informed by the Salesman at the point of booking. What I was told is, this 1.5 turbo operates differently than the normal car service that we use to understand. Whereby service is due at 5K or 10K or 15K etc as determine by manufacturer. This car is based on sensors, it might trigger for service before 10K but usually around 7K or 8K. I was thinking, that's fine, just perform the service slightly earlier than usual. But I was not inform that about the indicator A, B and 10K like what I explain above. Since the cost of ownership of this car is much higher than the 1.8 courter part. The salesman/Honda Malaysia has the responsibility to feed customer with right information so that customer make purchase with the right information. I told Honda Malaysia that they need to honor what was communicated to me at the point to booking and I will not hesitate to bring the case to consumer court if they do not honor what has been communicated to me at the point of purchase.

I hope to hear what other owner faced in this issue. Please share for the benefit of others.

This post has been edited by khengoonlim: Mar 28 2017, 10:45 AM

The SA did explain about service reminder but not complete (accurate) information. He just told me servicing is based on service reminder, indicator A and B. If A triggered usually at around 7K - 8K depending on driving condition, I can still continue to use the car until B triggered. Then the car must be send in for service. To me it is just like an early servicing. I don't have problem with this.

This is not the case after I understand from Honda Malaysia and Service Mgr at the SC. A triggered, send the car in for engine oil change. B triggered, send the car in for Engine oil and filter. 10K send the car in for other parts service. In this case the cost on ownership and time spent is double (or triple) . It is the responsibility of SA or Honda Malaysia to make sure customer fully understood this situation in order for the customer to choose the right car. Especially when this car maintenance is different that the conventional method and double the cost. So the free labor charges at some of the mileage is actually useless, because you already paid for A and B. And most of the service cost (except major) is actually from oil and labor.

To make situation worst, the sensor is an electronic part that may degrade over time or when it is dirty. I just hope its sensitivity stay the same. If it gives you wrong trigger (too early or too late) in the future, that is another problem. Also 2 SC in Penang Island is giving 2 different version of story .... How suck to be in this situation.

Well I do agree that sales person just want to secure the business. But he or she has the responsibility to provides accurate info to his client. They attended training and knows the product better that anyone else. Anyway, I'm just exercising my consumer rights