Maxis called me to have the same conversation earlier today and made their counter offer known to me. I counter-proposed and they were supposed to call me back a few hours ago but didn't. Now I pray they don't delay my MNP for both lines. I was with them for 18 years. Never felt valued as a customer, EVER. Hence I'm porting out. Loyalty is just a word in a dictionary to Maxis. Nevertheless, I wish them well as I'm moving into the unknown ; )

I'll share what they offered me once my MNP is successful.

Maxis offered me a free Samsung Galaxy Note 5, rm88 (7+1GB One Share unlimited calls & SMS plan with rm100 monthly rebate) and a rm48 One Share Supplementary unlimited calls&SMS plan while tied to a 2 year contract as a counter offer to my intention of switching to Celcom's First Gold Plan and First 1+5 Supplementary Plan. The thing is their counter offer is inferior to Celcom's plan and it's even more expensive than my existing rm98 One Plan + rm30 Supplementary Plan. I don't know what they're smoking (read: thinking).

As they say all good things must come to an end. I can't say I didn't try on my side. Certainly, in this case, Maxis was the disinterested party. They let go of an 18 year relationship.

Bro, I signed up their Maxis Fibre home internet plan and they only give me rm10 rebate. New Maxis subscribers get rm20.

Something is wrong with their logic.

Ini kalilah.

Why would they? We are flocking to sign up with them.

Let them hear the voice of the customer. Just maybe, maybe they will reconsider. If the attrition rate is high enough to shake up their senior management and maybe send some shivers down the spine of their top decision makers the general public might just be able to enjoy more rational and reasonable rate plans from this GIANT telco.

Right now Maxis doesn't hear us.

Why not call Maxis to expedite the process? Reminds them every 6 hrs until it's done. If they delay, you'll pay for unutilised/overlapping cellular coverage from both service providers at once. By right, if Maxis had yet to disconnect or complete MNP, DiGi shouldn't activate your new SIM now.

Are you tied to a contract?

Tied to a 24 month contract?

Good to know that Maxis listens to the voice of the customer sometimes.

I was referencing this to one of the recent posters on this thread. Maxis customer loyalty dept agreed to his/her proposal.

Maxis is a huge company. I'm sure their board of directors are providing sufficient oversight with regards to their management's strategic policies. Was with them for umpteen years. I wished they'd listen more to their customers.

How long have you been subscribing to Maxis?

If you're a fairly new customer, they might not counter offer.