No offense, bcombat, but that is NOT really a helpful promo code...if it is even ONE.

Not just that, their system is kinda weird. Sometimes got a driver 5-8km away just for my short trip. It's a lose-lose situation.

And i dont understand why they surged the charge to 2.9x suddenly...the trip was normal trip, no jam, nothing. Imagine, Monday, Tuesday & Wednesday they charge me RM13, then suddenly, Thursday the fees increase to 30+, when i checked the receipt, i find that they surge 2.9x....

I'm not sure if the driver supposedly can skip to pickup as my location is so far from his reach.

What is the consequence if driver or rider cancel a booked trip?

tHAT is not what I experienced. O

Even if supply and demand, i think rider should be informed first instead of sudden surge when i reached the destination. This happened to Uber only.

For example:
Trip to KL with promo code stated the fees as RM13.
When i reach KL (without jam and whatsoever), suddenly the driver charged RM37.

I am a frequent Grab & Uber rider. No matter whether there are increased of demand or what so, Uber should not suddenly surged the charge by 2.9x. I do understand that Uber rate is not fix especially if there is jam but I think using high demand, low supply as an explanation is totally ridiculous!

If the demand is high and supply is low, Uber should upfront increase the rate from RM13 to perhaps RM15-18...very unethical to suddenly charge more when the rider reached the destination.

I just had this situation happened to me yesterday. I made a complaint to Uber via the app and it said it was due to some GPS problem they have in their system. They agreed to refund the difference between the final fare and the upfront fare shown before booking.

Need to complaint.

If you stay in the Klang Valley, try RAYASHOPPING